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Technology in the Healthcare Industry


Introduction


You are invited to participate in a research study of the new requirements for employee competencies related to the introduction of technology in the healthcare industry. The study will provide CUNY educators with information concerning the skills and knowledge needed by the employees you hire today and in the next 5 years.

You may have been selected because you participated in the recent Health Tech New York event.

This study is being conducted by: Donna Clayburn, Marketing Research Associate at the BMCC/Institute for Business Trends Analysis.



Procedures:


Most survey questions are multiple choice with room for additions or comments. It will take 15-30 minutes to complete depending on your additions and comments.

As a participant, you will have electronic access to the survey results and completed paper.



Confidentiality:


The records of this study will be kept private. In any sort of report we might publish, we will not include any information that will make it possible to identify survey participants or their institutions.



Contact and Questions:


The researcher conducting this study is Donna Clayburn. Please contact her with any questions:
[email protected] 212.220.1253.





If you wish to participate, please start the survey by clicking on the CONTINUE button below.

 
 
 

Technology in the Healthcare Industry


Impact of Technology: Question 1 of 9


What new technologies will change competency requirements for new employees and existing staff today and in the future?

Strongly Agree 5 Agree 4 Neutral 3 Disagree 2 N/A 1
Electronic Medical Record
Patient smart cards
RFID
Automated charting
Patient Identification
Text Messaging
Wireless pagers
Online Patient Diaries
Robotic/automated pharmacy dispensing
Diagnostic Imaging
 
 
 
What other new technologies will impact the competency requirements for healthcare employees?
   
 
 

Impact of Technology: Question 3 of 9


What soft skills will be neccessary for new employees and existing staff in the future to be competent. For each skill, answer the following question:

    How important is this soft skill competency for a healthcare employee?
Critical Very important Reasonably important Somewhat important Not important
Basic Computer skills
Oral/Spoken communication skills
Written Communication skills
Literacy skills
People Management
Problem Solving/Critical thinking
Flexibility/ Adaptability
Teamwork/collaboration skills
Foreign language
Patient handling skills
 
 

Impact of Technology: Question 4 of 9


To expand on required computer skills, what computer skills are now or will be required for new employees and existing staff. For each skill, answer the following question:

    How important is being proficient in this skill for a new hire?
Critical Very important Reasonably important Somewhat important Not important
Word processing applications
Keyboarding skills
Spreadsheet applications
Can use telecommunication devices to communicate
Can use e-mail systems
Can use presentation applications PowerPoint
Can use internet resources to locate online resources
Can access, enter and retrieve data related to client care via available information systems
Can use technology based client monitoring systems
Can use PDA or other mobile/wireless hardware or software
 
 
 
Technology / Hard skills required for employees?
   
 
 

Impact of Technology: Question 6 of 9


How satisfied are you with the technology skill level of new recruits and their proficiency with computer/devices and/or software?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Satisfied with the technology skill level of new recruits?
 
 

Impact of Technology: Question 7 of 9

How satisfied are you with the skill level of new recruits?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Satisfied with the soft skills of new recruits?
 
 
 
Position / Skill 1
   
Position/ Skill 2
   
Position/ Skill 3
   
 
 
 
 
   
 
 

Impact of Technology - Recruitment and Training: Question 1 of 6


What steps have been taken to overcome skill deficiencies in new recruits and existing employees?
Action to overcome skill deficiency?
 
Increased Recruitment
 
Providing further training
 
Implementing trainee programs
 
Screening/Hiring with skill prerequisite
 
Outsource/ Contract Labor
 
Other
 

 
 

Impact of Technology - Recruitment and Training: Question 2 of 6


How do you typically recruit new employees?
Please provide training and recruitment information.
How do you typically recruit new employees?
 
Newspaper(NY Times, NY Post, Daily News)
 
Healthcare Magazine Advertising
 
Internet(Monster, Yahoo HotJobs, Careerbuilder, Craigslist)
 
Our own website
 
Our website Third Party (Brass Ring)
 
Employment Agencies
 
Trade Associations
 
Employee Referal/Word of Mouth
 
Colleges and Universities
 
Job Fairs
 
Other
 

 
 

Impact of Technology - Recruitment and Training: Question 3 of 6


What three areas or positions will require increased employee recruitment in the near future?
Three top positions?
 
Nursing
 
Training
 
Administration
 
Other
 
 
 
 
Dept./Position / Skill 1
   
Dept./Position/ Skill 2
   
Dept./Position/ Skill 3
   
 
 

Impact of Technology - Recruitment and Training: Question 5 of 6


Are training programs inhouse or provided with a training partner?
Inhouse training programs or third party?
 
Inhouse Training
 
Use third party company
 
Partner with Educational Institution
 
Other
 
 
 

Impact of Technology - Recruitment and Training: Question 6 of 6

Would you be interested in developing a partnership with BMCC/CUNY for customized employee training.
Yes No Maybe Other Comments
 
 

PARTICIPANT DATA: Question 1 of 4


What is the area of your current position?
 
Leadership
 
HR Management
 
HR Training
 
Administrative Management
 
Other
 
 

PARTICIPANT DATA: Question 2 of 4

Which best describes your classification?
 
Hospital, Public or Private, Group
 
Nursing Home, residential care facility
 
Physician or Dental Group
 
Home Health Care Services
 
Outpatient facility, ambulatory care
 
Medical and Diagnostic Laboratory
 
Educational Training Institution
 
Other
 
 

PARTICIPANT DATA: Question 3 of 4


Firm or Facility Employees
Number of Employees
 
 
 
Name
   
Company Name
   
Job Title
   
Email Address
   
Phone Number
   
 
 

*

PARTICIPANT DATA: Question 4a of 4

If we need additional information or clarification may we contact you?
 
Yes
 
No
 
 
 
Please enter any comments or observations you may have.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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