This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2013
  3. September
  4. H
  5. Holiday Inn Express Event Survey
0%
 
 
Thank you for allowing us to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





We look forward to serving you again.

 
 

How satisfied were you with the overall performance during the Sales Phase?
 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
 
 
Other comments regarding the Sales Phase?
   
 
 
II - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions and preparations leading up to the actual event.

Holiday Inn Express Savannah Historic District associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
contacted you at the appropriate time for your event planning.
understood your problems and offered creative solutions.
were flexible enough no matter how often plans changed.
offered choices which could be accommodated within your budget.
were available to meet prior to meeting start.
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event.
 
 
Other comments regarding the Pre-Event Phase?
   
 
 
III - Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.




Holiday Inn Express Savannah Historic District associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
were friendly and efficient.
demonstrated a consistently high level of service.
delivered services on time and as promised.
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
 
Other comments regarding the Event Phase?
   
 
 
 

IV - Post Event Phase




These questions pertain to the Post-Event Phase.
 
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
The billing process was accurate.
The billing process was timely.
The billing process was understandable.
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
Overall, how satisfied were you with the performance and services of the Holiday Inn Express Savannah Historic District?
 
Please rate:


Excellent Good Average Below average Poor N/A
cleanliness/condition of meeting space
comfortable meeting environment (lighting, temperature, noise, etc.)
overall presentation/quality of food and beverages
taste and appeal of food
 
 
Other comments regarding the Post-Event Phase?
   
 
 
If you were planning another event in this area, how likely are you to use Holiday Inn Express Savannah Historic District again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
 
 
If yes, please describe the problem.
   
 
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
Are there Holiday Inn Express Savannah Historic District associates you would like to recognize for outstanding service?
   
Survey Software Powered by QuestionPro Survey Software