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  2. 2014
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  5. Home Depot Installation Services - Project Complet

Home Depot Installation Services - Project Complet

Thank you for choosing the Home Depot Installation Services for your installation project. We appreciate the time you are taking out to provide us feedback on your recent installation.
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Questions marked with an * are required Exit Survey
 
 
* Did the Sales Consultant call within two days?
 
Yes
 
No
 
Do not remember
 
 
 
* How many days later was your in-home consultation scheduled?
 
Next day
 
2 to 3 days later
 
One week later
 
More than one week later
 
Do not remember
 
 
 
* Did your Sales Consultant arrive as scheduled?
 
Yes
 
No
 
Do not remember
 
 
 
* How long was the in-home consultation?
 
0 - 30 minutes
 
30 - 60 minutes
 
60 - 90 minutes
 
over 90 minutes
 
Do not remember
 
 
 
How was your overall experience with the Sales Consultant?
 
Very satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very unsatisfied
 
 
Did you feel the following was explained to you clearly?
Yes No N/A
Product Offering
Installation Process
Financing
Warranty
 
 
 
* Were you presented a written quote during the process?
 
Yes
 
No
 
 
 
* Did you look at other companies for quotes?
 
Yes
 
No
 
 
 
If yes, do you mind letting me know the names of the companies
   
 
 
 
* What were your main reasons for choosing Home Depot Installation Services?
 
Price
 
Customer Service
 
Product/Service offering
 
The Home Depot value
 
Financing Options
 
Promotion
 
Overall Experience
 
Other
 

 
 
 
Did you feel that your Project Coordinator effectively communicated the scope of the project throughout the process?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
Did the installation crews arrive as scheduled?
 
Yes
 
No
 
 
 
Were you satisfied with the level of professionalism the installation crews provided?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
Were you satisfied with the post project clean-up and walk through?
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
How satisfied were you with the overall professionalism and quality of the installation project
 
Very Satisfied
 
Satisfied
 
Neutral
 
Unsatisfied
 
Very Unsatisfied
 
 
 
Would you recommend the Home Depot Installation Services to your friends and family?
 
Yes
 
No
 
 
 
Thank you - we would be happy for you to contact us ...
   
 
 
Please rate your overall experience with the Home Depot Installation Services
 
 
 
 
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