Home Depot Insurance Program - Customer Cancel

Lead Number

Did the Home Depot Insurance Professional contact you to let you know that they were going to perform an assessment on your home for your claim and take you through the insurance process?

yes

no

do not remember

Were you notified once your assessment was done and submitted to your insurance provider?

yes

no

do not remember

Were you at the Home Valuation?

yes

no

do not remember

Did you feel that all aspects of your home valuation were done carefully and accurately?

yes

no

What were your reasons for not choosing Home Depot for this insurance claim?

Unsatisfying / lack of contact

Unsatisfying / lack of home valuation experience

Choose to cash out & go with another company

Chose to cash out & has not gone with another company

Has decided not to go through with the restoration at all

Delayed Project

Job Sold

Other

Would you be happy to have Home Depot deal with any future claims in the event they occur?

yes

no

maybe

Are you aware that The Home Depot provides Home Installation Services outside of the insurance program?

yes

no

Was this information provided to you during the process?

yes

no

do not remember

Would you like one of our Sales Consultants to give you a call for your restoration project?

yes

no

Quick Notes: