Hospitality- Man VS Machine

Questions marked with a * are required

* How Often Do You Make Reservations Online?

Seldom

Sometimes

Often

* How Often Do You Make Reservations By Calling?

Seldom

Sometimes

Often

* How Would You Prefer To Handle Your Hotel Processes? (Check ins/outs, Requests)

Face to Face (Approaching Staff, etc.)

Computerized (Automated Check In Booths, etc.)

* How Would You Prefer To Get Information?

Approaching Staff (Front Office, Concierge, etc.)

Computerized (In-room Tablets, Hotel Applications, etc.)

* Would It Be Convenient If All Charges Were Immediately Made, Automatically To Your Room? (Mini-Bar, Pay-Per-Views, etc.)

Yes

Neutral

No

* Would It Be Convenient If All In-Room Requests Can Be Made Using Just A Tablet? (Room Service, Housekeeping, etc.)

Yes

Neutral

No

* Is It Convenient To Make Requests For Amenities By Calling? (More Towels, Extra Pillows, etc.)

Yes

Neutral

No

* Would You Be Willing To Pay More In Order To Use The Technological Services Stated Above?

Yes

Neutral

No

How often do you conduct surveys?

Weekly

Monthly

Quarterly

Annually