This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2014
March
I
IALG LANGUAGE DEPARTMENT CUSTOMER SURVEY
IALG LANGUAGE DEPARTMENT CUSTOMER SURVEY
0%
Dear Customer:
As the Leading Language Executive, I want to thank you for giving us the opportunity to provide you with our services. Please help us to serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Michael Laurenzano
Language Department Executive
In thinking about your most recent experience with IALG, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe what happened?
Now please think about the features and benefits of IALG itself. How satisfied are you with the KAIZEN platform:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you please take a few minutes to describe why you are not satisfied with the product?
Teachers
The following questions pertain to the Teachers who you have interacted most recently with. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The teacher was very courteous
The teacher handled my problems quickly and professionally
The teacher was very knowledgeable
Are there any other comments about the customer service representative you would like to add?
The Process
The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question (if applicable)
The automated phone system made the customer service experience more satisfying
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered to you including customer service, Kaizen platform features and benefits, and cost; how satisfied are you with IALG?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
IALG
Xavier-Jean Laffont
[email protected]
Loading...
close
Loading...
Close
staticapp1.questionpro.net