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Hello:
You are invited to participate in our product develpment initiative. Our Live Chat software features highlights includes: - Collecting secure data like credit card number during the chat
- Collecting website activity (shopping cart, purchasing etc.) and providing summaries to the agent in real time
- Screen sharing
- In chat survey during the chat.
In this survey, approximately 1000 people will be asked to complete a survey that asks questions about their experience with Live Chat software. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Matt Rocco at 936.559.2239 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
Email: [email protected] |
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| Consider your current Live Chat Software including customer service, features and benefits, and cost. How satisfied are you with your current Live Chat Software company? |
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| How did you first discover this software was available for purchase? |
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| How long have you used your current Live Chat software? |
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| Based on your experience with your live chat software, how likely are you to buy the same software again? |
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| Would you say the value of your Live Chat Software, as compared to its price, is: |
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| * Which of the following attributes enticed you to try the Live Chat Software (initially)? |
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| What would you most like to change about your current live chat software? | | |
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| Please rate the importance of each feature in the live chat software
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| * After reading the our product description, how interested would you be in using ICE Live Chat Software? |
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| Which groups of people do you expect to be the greatest users of this software? You can select multiple answers. |
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| Other than the product itself, which of the following would most influence you when deciding to buy a Live Chat Software? |
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| How important are the following product characteristics to you in the selection of Live Chat software?
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| Before purchasing your current live chat software, which software did you compare? (choose all that apply) OR - Before deciding on your next live chat software, which software will you compare it with? |
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| How useful are each of the following Live Chat Software protocol INSTALLATION options for your company?
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| About what would you expect to pay for a new Live Chat Software like the one described? (Nearest dollar/license) |
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| * All things considered, over the next 12 months how likely are you to replace your current Live Chat Software? |
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| Overall, how interested would you be in buying these products.
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| How interested would you be in learning about our other outsourcing services?
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