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Hello:
You are invited to participate in our product development initiative. Our Live Chat software features highlights includes: - Collecting secure data like credit card number during the chat
- Collecting website activity (shopping cart, purchasing etc.) and providing summaries to the agent in real time
- Screen sharing
- In chat survey during the chat.
In this survey, approximately 1000 people will be asked to complete a survey that asks questions about their experience with Live Chat software. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Upon completion of the survey you will be eligible to participate in a drawing for an Amazon Gift card worth $100. Terms and conditions apply. Please view the contest rules for more information.
If you have questions at any time about the survey or the procedures, you may contact Matt Rocco at 936.559.2239 or by email at the email address specified below.
Thank you very much for your time and support.
Thank you
Matt Rocco
President & COO
Please start with the survey now by clicking on the Continue button below.
Email: [email protected]
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$100 Amazon Gift drawing rules
No purchase necessary to enter. Entrants must be 21 years of age or older. Void where prohibited.
The Drawing is only open to participants of customer Satisfaction Survey. The Drawing period will begin on March 27, 2015 at 8am CST and end on April 20, 2015 at 11:59pm CST.
To enter you must complete the survey emailed to you by Etech Global Services within the drawing period. No other methods of entry will be accepted.
Limit one (1) entry per person.
Employees of Etech Global Services or their immediate family members are not eligible to win.
The Random Drawing will be held and one (1) winner will be chosen at approximately 12pm CST on April 25, 2015. A winner will be notified via the email address provided on the Survey notifying the winner and providing instructions on how to redeem the prize. The winner will also be announced via Etech Global Services social channels.
If a winner cannot be contacted or is disqualified for any reason, Etech Global Services reserves the right to determine an alternate winner or not to award that winner’s prize, in its sole discretion.
Information submitted can be used by Etech Global Services for promotional reasons at its sole discretion.
Prize is non-transferrable. No substitution of prize for other goods and services is permitted, except Etech Global Services reserves the right provide the substitute prize of approximately equal value if the advertised prize becomes unavailable. All expenses not specified above, including, without limitation, all federal, state and local taxes, and international tariffs, are the sole responsibility of the individual winner. The prize is awarded as-is with no warranty or guaranty, either express or implied by Etech Global Services.
For all contests the Company disclaims all liability for any delays, misdelivery, loss, or failure in the delivery of any items sent by email.
The odds of winning depends on the number of entries.
By entering the contest, the winner agrees to release Etech Global Services, its employees, partners and agents including advertising and promotional sponsors from any and all liability with respect to its prize and acknowledge that Etech Global Services has neither made nor in any manner is responsible or liable for representations or guarantees relative to the acceptance, possession, shipping and handling, operation, loss, use or misuse of prize awarded in this Drawing.
One Amazon Gift Card of value $100 will be awarded. By accepting and using the prize, the winner agrees to Etech Global Services terms and conditions for this contest.
Acceptance of the prize constitutes permission to use the winners name, Likeness, biography, and prize won for purpose of advertising, promotion and publicity without additional compensation, except where prohibited or restricted by law.
By participating in the drawing the entrant fully and unconditionally agrees and accepts these rules as final and binding in all matters related to the drawing.
Etech Global Services is not liable for any lost, late, or incomplete entries whether due to technical error or otherwise.
Except where prohibited, each entrants agrees that any and all disputes, claims and causes of action arising out of or in connection with this Drawing or any prize awarded shall be resolved in the Texas State Court located in Nacogdoches, Texas, USA and shall be governed by and construed in accordance with the laws of the state of Texas without giving effect to any choice of law or conflict of law rules.
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| Consider your current Live Chat Software including customer service, features and benefits, and cost. How satisfied are you with your current Live Chat Software company? |
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| How did you first discover this software was available for purchase? |
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| How long have you used your current Live Chat software? |
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| Based on your experience with your live chat software, how likely are you to buy the same software again? |
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| Would you say the value of your Live Chat Software, as compared to its price, is: |
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| * Which of the following attributes enticed you to try the Live Chat Software (initially)? |
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| What would you most like to change about your current live chat software? | | |
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| Please rate the importance of each feature in the live chat software
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| * After reading the our product description, how interested would you be in using ICE Live Chat Software? |
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| Which groups of people do you expect to be the greatest users of this software? You can select multiple answers. |
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| Other than the product itself, which of the following would most influence you when deciding to buy a Live Chat Software? |
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| How important are the following product characteristics to you in the selection of Live Chat software?
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| Before purchasing your current live chat software, which software did you compare? (choose all that apply) OR - Before deciding on your next live chat software, which software will you compare it with? |
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| How useful are each of the following Live Chat Software protocol INSTALLATION options for your company?
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| About what would you expect to pay for a new Live Chat Software like the one described? (Nearest dollar/license) |
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| * All things considered, over the next 12 months how likely are you to replace your current Live Chat Software? |
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| Overall, how interested would you be in buying these products.
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| How interested would you be in learning about our other outsourcing services?
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