This free survey is powered by

ICE Existing Clients

Integrated Customer Engagement
0%
Exit Survey
 
 
Hello:

You are invited to participate in our customer satisfaction survey, approximately 100  people will be asked to complete a survey that asks questions about their experience with our Live Chat software. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

If you have questions at any time about the survey or the procedures, you may contact Matt Rocco at 936.559.2239 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Email: [email protected]
 
 
 
* Consider the total package of our Live Chat Software including customer service, features and benefits, and cost. How satisfied are you with the ICE?
Extremely Dissatisfied
Very Dissatisfied
Neutral
Very Satisfied
Extremely Satisfied
 
 
 
* If you are not satisfied, why not?
   
 
 
 
If you have contacted our support team, were all problems resolved to your complete satisfaction?
 
Yes
 
No
 
 
 
In thinking about your most recent experience with ICE, how was the quality of support you received?
Poor Fair Average Great Excellent
 
 
 
Overall, how satisfied are you with the amount of communication between you and the ICE service team?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
If you were not totally satisfied with the support service and communication, please describe the reasons for your dissatisfaction.
   
 
 
How satisfied are you with the installation
Very unsatisfied Somewhat unsatisfied Neither satisfied nor unsatisfied Somewhat satisfied Very satisfied NA
* With your experience of the installation?
* With the timeliness of installation?
* With the quality of our installations?
* That ICE installation personnel are sufficiently knowledgeable and professional?
* With ICE installation service overall?
 
 
 
ICE meets the service needs of my department.
Strongly disagree Somewhat disagree Neither agree nor disagree Somewhat agree Strongly agree
 
 
 
Overall, the value of ICE's services compared with the price paid is:
Poor Fair Average Great Excellent
 
 
 
What features/attributes of ICE are the most valuable to you?
   
 
 
 
What do you find least appealing about ICE?
   
 
 
Please tell us how ICE would rate on the following attributes. (1 being the lowest and 5 being the highest)
1 2 3 4 5
* High quality
* Expensive
* A brand I can trust
* Well built
* Value for money
 
 
 
Overall, how would you rate ICE?
Poor Fair Average Great Excellent
 
 
 
If you could change something about ICE what would it be?
   
 
 
How interested would you be in buying these products.
Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested
* Email Support Software
* Call Quality Monitoring
 
 
Considering your experience with Etech Global Services as your trusted partner, how interested would you be in learning about our other outsourcing services?
Not At All Interested Not Very Interested Neither Interested Nor Uninterested Somewhat Interested Extremely Interested
* Outbound calling
* Inbound callls
* Customer Service
* Technical support
* Live Chat
* Email Support
* Lead Generation
* Back Office operations
* Software Development
 
 
 
* Would you recommend ICE to others?
 
Yes
 
No
 
 
 
* If you would not recommend ICE, why not?
   
 
Integrated Customer Engagement a Product by Etech Global Services