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Hello:
You are invited to participate in our customer satisfaction survey, approximately 100 people will be asked to complete a survey that asks questions about their experience with our Live Chat software. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
If you have questions at any time about the survey or the procedures, you may contact Matt Rocco at 936.559.2239 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
Email: [email protected] |
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| * Consider the total package of our Live Chat Software including customer service, features and benefits, and cost. How satisfied are you with the ICE? |
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| * If you are not satisfied, why not? | | |
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| If you have contacted our support team, were all problems resolved to your complete satisfaction? |
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| In thinking about your most recent experience with ICE, how was the quality of support you received? |
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| Overall, how satisfied are you with the amount of communication between you and the ICE service team? |
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| If you were not totally satisfied with the support service and communication, please describe the reasons for your dissatisfaction. | | |
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| How satisfied are you with the installation
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| ICE meets the service needs of my department. |
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| Overall, the value of ICE's services compared with the price paid is: |
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| What features/attributes of ICE are the most valuable to you? | | |
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| What do you find least appealing about ICE? | | |
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| Please tell us how ICE would rate on the following attributes. (1 being the lowest and 5 being the highest)
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| Overall, how would you rate ICE? |
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| If you could change something about ICE what would it be? | | |
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| How interested would you be in buying these products.
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| Considering your experience with Etech Global Services as your trusted partner, how interested would you be in learning about our other outsourcing services?
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| * Would you recommend ICE to others? |
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| * If you would not recommend ICE, why not? | | |
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