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Please start with the survey now by clicking on the Continue button below.
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| How satisfied are you with the loan approval process? |
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| Please provide feedback on how the loan process can be enhanced to provide positive outcomes for members and the credit union. | | |
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| How satisfied are you with the loan variations process? |
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| Please provide feedback on how the loan variation process can be enhanced to provide positive outcomes for members and the credit union. | | |
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| How satisfied are you with the mortgage discharge process? |
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| Please provide feedback on how the mortgage discharge process can be enhanced to provide positive outcomes for members and the credit union. | | |
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| How satisfied are you with the advice you have received in relation to loan policy and procedures? |
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| Has the advice on loan policy and procedures been accurate? |
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| Has the advice received been in a timely manner? |
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| If advice on loan policy and procedures hasn't been accurate or timely, please outline the circumstances when this occurred. | | |
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| How satisfied are you with the advice you have received in relation to the loading of loan applications and securities? |
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| Has the advice on loading loan applications and securities been accurate? |
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| Has the advice received been in a timely manner? |
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| If advice on loading applications and securities hasn't been accurate or timely, please outline the circumstances when this occurred. | | |
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| How satisfied are you with the pricing exception approval process? |
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| Please provide feedback on how the pricing exception approval process can be enhanced to provide positive outcomes for members and the credit union. | | |
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| How satisfied are you with the lending training provided? |
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| Please provide feedback on how loan training can be enhanced to provide positive outcomes for members and the credit union. | | |
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| How satisfied are you with the advice you have received in relation to the collecting of low balance overdrawn accounts? |
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| Has the advice on collecting overdrawn savings accounts been accurate? |
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| Has the advice received been in a timely manner? |
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| Please provide feedback on how advice for collection of overdrawn savings account can be enhanced to provide positive outcomes for members and the credit union. | | |
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