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2012
August
I
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This is a test survey for internal review only
Dear Valued Customer:
You are invited to participate in our survey Voice of Customer.
[Introduction and show appreciation ]
[Question: do we provide incentives? ]
Thank you very much for your time and support.
Please start with the survey now by clicking on the
Continue
button below.
What Best describes the power plant you work for?
Nuclear
Natural Gas
Coal
Hydro
Fuel Oil
Other
New Start Power Plant (<3 year)
New Power Plant (>=3 years and <10 years)
Tradition Power Plant (>=10 years)
What best describe your role and your influence in the purchase decision making
Job title 1
Job title 2
Job title 3
Other
Decision Maker
Strong Influence
Give recommendations
When think about steam generation process, which brand(s) immediately come(s) to mind? Please rank (1-5) the following: (it would be great to upgrade the software to ask respondent to write down the brand name in ORDER without seeing the names, maybe able to do that if upgrade the software)
ABB
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Danaher
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Hach
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Emerson
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Endress Hauser
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Mettler-Toledo
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Thermo Fisher
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Orion
-- Select --
1
2
3
4
5
6
7
8
9
10
11
Swan
-- Select --
1
2
3
4
5
6
7
8
9
10
11
AAA
-- Select --
1
2
3
4
5
6
7
8
9
10
11
BBB
-- Select --
1
2
3
4
5
6
7
8
9
10
11
When think about steam generation process, what are the top 3 parameters
pH
Dissolved Oxygen
Conductivity
Sodium
Chloride
Silica
Oxygen Scavenger
Water hardness
Other
Top 1
Top 2
Top 3
When considering a process instrument, please score the importance of following features and benefits
Don't care/Doesn't matter
Not important
Neutral
Important
Very Important
N/A
Uptime
Accuracy
Sensitivity
Level of Detection
Response time
Ease of Maintenance
Diagnostics
Ease-of-Operation
Multiple measurement capability
Digital Communications
Price
Data Adaptability to my flow cell
Physical Adaptability to my flow cell
What is your biggest frustration when doing ####
We would like to thank you for your support. You will receive a $5 ###card 2 weeks after finish this survey. Please leave your contact information. Should you have any questions, please contact ##WAIsurvey##@thermofisher.com
Your Name,
Your Company Name,
Mail Address,
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