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  1. Surveys
  2. 2005
  3. March
  4. I
  5. internet banking
0%
 

Hello:

You are invited to participate in our survey
Of Interent banking adoption and consumer behaviour in india. It will take approximately 10 minutes to complete the questionnaire.


There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Dipali Patel Student of B.K. school of business mgmt.] by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 

Have you heard about Internet Banking before?
Yes No
 
 

The Source from which you know about Internet Banking? (You may tick more than one answer)
 
Bank leaflets/advertisements
 
Newspapers/Magazines
 
Books
 
Television/Radio
 
Internet
 
Words of mouth
 
Other
 

 
 

Will Internet banking be a requirement when you choose a bank to open a new account?
 
Yes
 
No
 
 

How many hours do you normally spend on the Internet a week?
 
0 hours
 
0-5 hours
 
5-10 hours
 
10-15 hours
 
15-20 hours
 
20-25 hours
 
25-30 hours
 
30-35 hours
 
>35 hours
 
 

On average, how frequently do you use Internet Banking a week?
 
< 1 times
 
1-5 times
 
5-10 times
 
10-15 times
 
>15 times
 
 

How many banks are you a client of?
 
1
 
2
 
3
 
4
 
5
 
6
 
>6
 
 

Please rank the banking services below based on frequency of use (1 for most frequent)
Branch Counter
Automatic Teller Machine (ATM)
Phone Banking
Internet Banking with PC/notebook access
Internet Banking with mobile phone access (SIM tool kit/ WAP)
Interactive TV Banking.
 
 

Which of the following banking products are you currently using? (there can be more than one selection)
 
Saving Account
 
Foreign currancy deposite
 
Unit trust
 
Currant Account
 
Credit card
 
Over draft
 
Time deposite
 
Currancy trading
 
Foreign margine trading
 
Personal tax loan
 
Investment fund
 
Car loan
 
Mortgage
 
Insurance
 
Personal/ Mandatory PF

 
 

Please indicate the banking products that you are likely to use in the next six month excluding those you checked in above question.
 
Saving Account
 
Foreign currancy deposite
 
Unit trust
 
Currant Account
 
Credit card
 
Overdraft
 
Time deposite
 
Security trading
 
Forex margine trading
 
Personal/Tax loan
 
Investment fund
 
Car loan
 
Mortgage
 
Insurance
 
Pension/Mandatory PF

 
 

Please tick the reason(s) why you are not using Internet Banking.
 
Cannot directly contact bank staff on the Internet if there is an inquiry/problem
 
Do not have confidance in Internet Banking security
 
Do not have required knowledge of equipment.
 
Do not want to pay internet banking service charges
 
Do not want to pay charges of Internet Connection
 
It is difficult to apply for an Internet Banking account
 
It is inconvinient to use Internet Banking during office hours
 
My bank do not provide Internet Banking services.
 
Response may be slow on the Internet.
 
No need
 
Other
 

 
 

Agree Neutral Disagree
Internet Banking makes it easier for me to conduct my banking transaction.
Internet banking gives me grater control over my finance.
Internet banking is more user friendly than other existing channels, including Bank Branches, ATMs and phone banking.
Internet banking eliminates geographical limitation and increases flexible in mobility, thus I can bank any place that has internet connection.
Internet banking is easy to use.
Learning to operate Internet Banking would be easy for me.
Using Internet Banking does not require a lot of mental effort.
Having Internet banking is trendy among my peers.
I believe I could communicate to others the advantages and disadvantages of using Internet Banking.
It is very easy for my money to be stolen if using Internet Banking.
 
 

Agree Neutral Disagree
A flat fee per month for using Internet Banking
A flat fee per month plus a fee per transaction for using Internet Banking
A fee based on connection time for using Internet Banking
 
 
 
Name:
   
 
 

Your gender is
Male Female
 
 

Your age is
17-20 21-25 25-30 30-35 36-40 above 40
 
 

Your Latest Monthly Income in INR.
 
0-5,000
 
6,000-10,000
 
11,000-15,000
 
16,000-20,000
 
21,000-25,000
 
26,000-30,000
 
31,000-35,000
 
>36,000
 
Please contact [email protected] if you have any questions regarding this survey.
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