IT | QuestionPro

* When there are technical matters with the network they are resolved quickly and effectively

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* The network allows me to undertake my processes efficiently and I don’t see any significant improvements required

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* Staff are being adequately trained to utilise the PC network to undertake their processes efficiently

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* Support from the “Service Desk” is handled in a professional, helpful and friendly manner

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* When there are technical matters with the core banking system they are resolved quickly and effectively

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* The core banking system allows me to undertake my processes efficiently and I don’t see any significant improvements required

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* I haven’t had any loss of efficiency in my processes due to the core banking system being unavailable

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* The delivery of IT implementations and solutions are handled in a professional, helpful and friendly manner

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

* Overall in relation to IT support all matters are resolved in a timely manner

Strongly Agree

Somewhat Agree

Somewhat Disagree

Disagree

Verbatim comments describing feedback which assists in understanding IT Support can be enhanced or where it provides positive outcomes.