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Surveys
2015
October
I
IT D Helpdesk
IT D Helpdesk
0%
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Dear Collegues,
We would like to share with you estimation of the ITD Helpdesk services.kindly answer the the ten questions which are given below.
Please share the quality of ITD HelpDesk.
Very poor
Somewhat satisfatory
About average
Very satisfactory
Superior
Helpdesk Service Technician's behaviour
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The service technician was very courteous
The service technician handled my call quickly
The service technician was very knowledgeable
The service technician are here to professional standard of conduct
The service technician act in my best interest
The method for getting your problems fixed was:
Very poor
Somewhat satisfactory
About average
Very satisfactory
superior
The method of ITD HelpDesk services genarally
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The helpdesk representative create the service request for you and responded quickly
How many times did you have to contact helpdesk service before the problem was corrected?
Once
Twice
Three times
More than times
About how long did it take to get this problem resolved?
Immediate Resolution
With in 1-2 hours
With in 3-4 hours
One day
More than a day
In your most recent helpdesk service experience, how did they resolved your issues ?
Engineer on desk
Through Phone
Through Email
Remotely
Performance of the Machines
Strogly agree
Agree
Neutral
Disagree
Strongly disagree
I am satisfied with the performance of my PC
I am satisfied with the size and the resolution of the monitor
I have enough memory space in my PC to save my official documents
I have enough softwares in my PC to complete my official works easily.
I am satisfied with the operating system which I am currenly using now.
I am satisfied with the performance of printers and other devices which is connected to my PC
Are there any other comments about the helpdesk service technician you would like to add?
If you indicated that the helpdesk service was unsatisfactory, would you please describe what happened
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