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Surveys
2013
August
I
IT Services Client Satisfaction Survey
IT Services Client Satisfaction Survey
0%
Exit Survey
In an effort to provide quality service to Newmont Ghana end users, I.T. Department is conducting a customer satisfaction survey based on your experience with Newmont Ghana Information Technology
Your survey responses will be strictly confidential and data from this will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact the Africa IT Service Desk at x50555 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Did the Service Desk agents identify themselves when you called?
Yes
No
The Service Desk agent was courteous
Strongly Agree
Agree
Disagree
Strongly Disagree
Your issue easily understood by the Service Desk agent
Strongly Agree
Agree
Disagree
Strongly Disagree
The Service Desk agent was able to explain the problem and you understood
Strongly Agree
Agree
Disagree
Strongly Disagree
The Service Desk agent fixed the issue within a reasonable amount of time
Strongly Agree
Agree
Disagree
Strongly Disagree
What is the one thing IT Services could do that would make it easier for you to work
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