IT Support

Have you recently (within the past month) needed to contact IT support?

Yes

No

Based on your most recent interaction with IT support, how would rate the overall experience and effectiveness of your interaction?

Customer Service

How did you contact IT for Support

I sent an email to the Helpdesk

I called x8511

I contacted someone in IT directly

Other

More specifically, in your expectations, was the issued handled in a reasonable time- frame?

Yes

No

Please describe what the issue you were calling about (for example, password reset, outlook issue, printer issue, etc)

Was your problem resolved?

Yes

Yes, but the request was forwarded to someone else who helpded me

No, but they are still working on resolution

No, problem is a bug or can't be fixed

No, I just gave up

Other

Did the availability of the IT resources meet your expectations?

Yes

No

How would you rate the quality of the resolution?

Overall

When calling x8511 (Helpdesk), I always expect to reach a live person.

Yes

No

When calling x8511 (Helpdesk), a live person should be available

Standard working hours (8:00AM – 4:30PM EST)

24 hours a day, 7 days a week

24 hours a day, only business days (Mon.-Fri.)

Other