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Surveys
2016
August
I
IT Support Survey
IT Support Survey
0%
Exit Survey
Hello: RMS Medical Products is requesting that you participate in our survey measuring employee satisfaction with our current IT Support. This is a quick 10 question survey that should take less than 1 minute to complete.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Thank you very much for your time. Please start with the survey now by clicking on the
Next
button below.
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How would you rate the overall quality of the technical support services you have received from Precision IT, our current IT services provider?
Excellent
Good
Average
Fair
Poor
N/A
*
Would you say that the quality of technical support you have received over the past six months has:
Improved
Remained the same
Worsened
N/A
*
Do you realize that IQMS support and Precision IT tech support are separate, that Precision IT does not provide support for IQMS?
-- Select --
Yes
No
When you need IT support services from Precision IT do you know it is available by calling or emailing 24/7?
Yes
No
*
Do you call or email Precision IT with your issue or do you wait for the technician to be on site to bring up the issue in person?
I usually call or email for support without hesitation
I usually wait for technician to be on site for support
I call or email if it's urgent but otherwise wait for tech to be on-site
I have not needed support services
*
How do you rate Precision ITs ability to resolve your problem within a reasonable time frame?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
I have not needed support services
*
How do you rate Precision ITs follow up on problems?
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
N/A
*
If you have used resources outside Precision IT's help desk to assist with company computers, software (other than IQMS), email, or the network please select all resources that apply?
Coworker
Other people I know in IT
Manufacturer tech support
Friend outside the company
Paid technical support outside the company
I have not used other support
*
Do you feel its sufficient to have a technician on site only 1 day a week as long as phone and email support is available 24/7 or do you feel RMS would be better served by having an IT support employee on staff full-time?
Yes 1 day on-site is sufficient
I'd prefer RMS had tech support 2-3 days per week on-site
I'd prefer RMS had a full time IT person on site 5 days a week
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