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  5. ITSA User Satisfaction Survey 2011 (Sep)
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Contact Information
* Staff Name : 
* Department & Section : : 
* Email Address : 
 
 
Service Level :
System Administration
1 2 3 4 5 6 N/A
* Timely Response to Request as Committed (SA)
* Keeps Users Informed about the Progress (SA)
* Provide Relevant Information/Advise (SA)
 
 
Service Level :
HK PC Support
1 2 3 4 5 6 N/A
* Timely Response to Request as Committed (PC)
* Keeps Users Informed about the Progress (PC)
* Provide Relevant Information/Advise (PC)
 
 
Qualify of Work :
System Administration
1 2 3 4 5 6 N/A
* Work Accuracy (SA)
* Work Comprehensiveness (SA)
* Work Effectiveness (SA)
 
 
Qualify of Work :
HK PC Support
1 2 3 4 5 6 N/A
* Work comprehensiveness (PC)
* Work Effectiveness (PC)
 
 
Technical Competence of :
1 2 3 4 5 6 N/A
* System Administrtion
* HK PC Support
 
 
Being Courteous Consistently :
1 2 3 4 5 6 N/A
* System Administration
* HK PC Support
 
 
 
Recognition : Situation/Task assigned to ITSA
   
Recognition : Action conducted by ITSA
   
Recognitiion : Result
   
 
 
 
Room of improvement : Situation / Task assigned to ITSA
   
Room of improvement : Action conducted by ITSA
   
Room of improvement : Result
   
 
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