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Surveys
2015
February
J
JFD-IT Ltd Portland Hotels Spring 2015
JFD-IT Ltd Portland Hotels Spring 2015
Client Feedback Survey
Portland Hotels
Name and Hotel Details
First Name
:
Last Name
:
Hotel
:
Department
:
:
:
:
Phone
:
Email Address
:
What are your top IT challenges ?
( please tick 2 )
WiFi
Printing
Age of Equipment
Interfaces
Speed of Systems
Lack of Training
Other
How would you rate the Overall IT in your hotel ?
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
No Response
Ease of Use
Fit for Purpose
Level of IT Support
How frequently do you need IT support ?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
Never Called
Rate your overall level of satisfaction with the IT Support
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
N/A
How do you rate the IT support in respect of
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
No Response
Customer service
Speed of Fix
Professionalism
Quality of Solution
Understanding customers' needs
Communication
Price
Comment:
What if any outstanding IT issues do you have ?
What suggestions do you have to improve the quality of support ?
What is the best thing about the IT and the support in this hotel ?
Thank you for your time today your comments and responses are very helpful
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