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Exit Survey
 
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]
 
 
 
How often do you use [PRODUCT]?
 
daily
 
once/week or more
 
2 to 3 times a month
 
once/month
 
every 2-3 months
 
2-3 times a year
 
 
 
Overall, how satisfied are you with [PRODUCT]?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
How likely are you to use/purchase [PRODUCT] again?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
Never used
 
 
 
Would you recommend [PRODUCT] to others?
 
Definitely
 
Probably
 
Might or might not
 
Probably not
 
Definitely not
 
N/A
 
 
 
What recommendations would you offer for improving [PRODUCT]?
   
 
 
Thank you for your feedback.