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My work gives me a feeling of personal accomplishment |
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I feel encouraged to come up with new and better ways of doing things |
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I have the tools and resources to do my job well |
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On my job, I have clearly defined quality goals. |
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The Company does an excellent job of keeping employees informed about matters affecting us |
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When a customer is dissatisfied, I can usually correct the problem to their satisfaction |
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My job makes good use of my skills and abilities |
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My supervisor’s manager visibly demonstrates a commitment to quality |
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Senior managers visibly demonstrate a commitment to quality |
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