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  5. Kosec Media - Services Survey

Kosec Media - Services Survey

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Dear Customer:



As the manager of Kosec Media, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

Krishna Puranik

Manager
 
 
How satisfied are you with our services?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
* Overall quality
* Value
* Purchase experience
* Installation or first use experience
* Usage experience
* After purchase service (warranty, repair, customer service etc)
 
 
 
* How often do you use our services?

 
Once a week or more often
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Once a year or less often
 
Do not use
 
 
 
* Overall, how satisfied are you with our services?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
* Compared to other's services that are available, would you say that our service is...
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don't know or never used
 
 
 
* Will you use/purchase our services again?
 
Definitely will
 
Probably will
 
Might or might not
 
Probably will not
 
Definitely will not
 
Never used
 
 
 
* How likely are you to recommend our services to others?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
Never Used
 
 
 
* Based on your experience with our services, how likely are you to buy our services again?


 
Very Unlikely
 
Unlikely
 
Somewhat Unlikely
 
Very Likely
 
Extremely Likely
 
 
 
* If you contacted Kosec Media customer service, were all problems resolved to your complete satisfaction?
 
Yes, by the company or its representatives
 
Yes, by me or someone outside the company
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
 
* If you have additional comments for Kosec Media about your experience with our services that have not been addressed in the survey, please enter them below.
   
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -
Kosec Media
601 - 6th Floor, Neptune Tower,
Near Premium Chambers,
Productivity Road, Alkapuri,
Vadodara, Gujarat, India
 
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