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2014
March
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LeadCare II Satisfaction Survey
LeadCare II Satisfaction Survey
LeadCare® II Product Implementation Feedback
0%
Exit Survey
Your business is very important to us. At Magellan Diagnostics, we are highly committed to exceeding our customer's expectations through superior performance. Your feedback is an important aspect in helping us to achieve these results.
To that end, we have enclosed a customer satisfaction survey and would greatly value your participation. Your responses will enable us to improve the quality of our products and the services we provide to you.
This survey will only take a few minutes of your time. However, please feel free to elaborate on your answers. The more information we have, the better we will be able to evaluate your responses.
At any time, please let us know if you have any questions or concerns. Our Product Support Specialists are available to assist you with all your product and technical questions.
Monday - Friday
8am - 8pm EST
Phone: (800) 275-0102
(This survey is anonymous, and will only be used for product planning purposes.)
In order for us to assist you better, please provide us with the Serial Number for your LeadCare® II analyzer. The S/N is located at the bottom of your unit.
What is your overall experience with the quality of our LeadCare® II System so far?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How was your overall experience with our Product Support department?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
On average, how long did it take for our Product Support Team to resolve your concerns?
N/A
Immediately
1-2 days
3-6 days
Longer than 1 week
Which of these benefits of in-office lead testing do you value most?
Reimbursement Revenue
Patient Convenience
Reduces Patient Tracking and Follow-up
Compliance with Testing Mandates
Comments/questions? Please let us know!
Would you like to receive periodic information pertaining to lead exposure via email?
Yes
No
101 Billerica Ave, Building 4, N. Billerica, Massachusetts 01862 Telephone: 978.856.2345 Fax: 978.856.2335
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