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| * As per your most recent experience with Wesco Assembly, how satisfied are you with the customer service you received? |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| Will you please describe the aspects of the service that you were completely satisfied with? | | |
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| * How satisfied are you with the process of getting your question resolved? |
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| If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| * How would you rate the pricing of Wesco Assembly on products compared to others in our industry? |
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| What aspects of Wesco Assembly are most beneficial for you? | | |
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| Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently. |
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| * The customer service representative was very courteous. |
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| * The customer service representative handled my call quickly. |
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| * The customer service representative was very knowledgeable. |
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| Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled. |
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| * The waiting time for having my questions addressed was satisfactory. |
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| * The specifications and/or quotes provided to me were accurate. |
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| * Consider the total package i.e. Wesco Assembly's customer service, products, features and benefits, and cost. How satisfied are you with the Wesco Assembly? |
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| * Are you losing business to competitors? If so, please select below to whom: (select all that apply) |
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| What are some of the reasons that you are losing the business to competitors? | | |
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| * All things considered, over the next 12 months, how likely do you see your customers switching business to competitors? |
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| * What can Wesco Assembly and/or Liberty improve on to help the overall communication, quotation or order process? | | |
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