LIVE : GENERAL Telephone Customer Satisfaction Sur

Questions marked with a * are required

Surveyors Name

* Customer Contact Name

* Company Name (you are calling):

Hi it is _______ from Astound. We periodically do general customer reviews to measure our performance and your satisfaction levels. Would you have 2 minutes to answer a few quick questions?

What services do you normally choose Astound for?

How do we rate as an organisation on the following attributes?

IF THE CUSTOMER CAN NOT GIVE A RATING FOR ANY OF THE BELOW JUST LEAVE IT BLANK

Operations team

Value of service against cost

Quality of work delivered

H&S Performance

Compared to our competitors how would you rate our interactive email process and communications system?

Would you ever recommend us to others

Would you say you are a HAPPY Astound customer or NOT HAPPY Astound Customer?

YES

NO

HAPPY CUSTOMER: I’m glad you’re happy with the service, is there anything else you would like to say about Astound?

NOT HAPPY: Im Sorry you are not happy with the overall service we provide, can I take some further details to open a case as this will help us improve our service in the future.... Could you give me an overview comment of your dissatisfaction?