|
Welcome
You are invited to participate in our online chatting tools survey as part of a Masters research project.
Online chatting tools (or called live chat) are online chat applications designed specifically to provide online assistance to users of a website. This project is to examine the benefit of online chatting tools for e-commerce websites.
Please press continue below to start the survey which needs less than 3 minutes to complete. |
| |
|
|
|
|
|
* 2. Are you male or female? |
| |
|
|
|
|
* 3. Using online chatting tools can give you more information on the products. |
| |
|
|
|
|
* 4. Using online chatting tools can reduce your uncertainty and increase your trust towards the online payment systems |
| |
|
|
|
|
* 5. Using online chatting tools can reduce your concerns on delivery risks (e.g. not receiving the products) |
| |
|
|
|
|
* 6. Using online chatting tools can increase your trust on the creditably of the e-commerce websites |
| |
|
|
|
|
* 7. You would be more willing to visit e-commerce websites which have online chatting tools. |
| |
|
|
|
|
* 8. It would be more possible for you to make purchases on e-commerce websites which have online chatting tools. |
| |
|
|
|
|
* 9. You would prefer online chatting tools to other communication tools such as telephone and email, when you need to contact the e-commerce websites. |
| |
|
|
|