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Surveys
2017
April
L
Logistics Customer Service Survey
Logistics Customer Service Survey
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Please rate your DLO route service representative on pick-up time.
Often Too Early (more than 15 minutes before scheduled PU time)
Usually within 15 minutes of scheduled pick-up time
Too Late (more than 15 minutes later than scheduled PU time)
I'm not sure what our scheduled PU time is
How satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Route Service Representative
Pick-up time
Getting issues resolved
Does the RSR use a tone of voice and attitude that communicates a friendly, caring, and helpful desire to provide service?
Always
Most the time
Rarely
Never
Does the RSR greet the staff when arriving to your office and say Good Bye when leaving?
Always
Most the time
Rarely
Never
How satisfied are you with the following:
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
RSR professionalism
RSR helpful with questions
RSR specimen handling
Rate DLO on the following:
Cost
Turn around time
Customer Service
How would you rate DLO in comparison to other lab companies?
Far Better
Better
Same
Below
How long have you used DLO?
Less than 6 months
1 - 3 years
3 - 5 years
more than 5 years
Would you recommend DLO to other doctor's?
Not Likely
Likely
Maybe
No
How do you assess the knowledge and competence level of our employees ?
very well
well
average
poorly
very poorly
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