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2009
July
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LPL Customer Satisfaction
LPL Customer Satisfaction
Name
Rep ID
What is your primary Branch Office role?
OSJ
Advisor
Other
Take a moment and remember your past Broker/Dealer’s technology. Then complete the following:
I am __________ with BranchNet's features and benefits compared to my past experience(s). If you have not used another Broker/Dealer's technology, please select N/A.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
BranchNet
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Compared to your past Broker/Dealer, please describe your LPL experience in the following categories.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Features
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Product Complexity and Design
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Technical Performance
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Training / Education
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Pricing
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
How would you rate your likelihood to recommend the following LPL Technologies to a friend or colleague on a scale of 0 – 10 (with 0 being not likely at all and 10 being extremely likely)?
0 - Extremely Unlikely
1
2
3
4
5 - Neutral
6
7
8
9
10 - Extremely Likely
LPL Technologies (overall)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
BranchNet (overall)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Trading
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Please rank your viewpoint of the following BranchNet functionalities on a scale of 1 – 5 (with 0 being very unsatisfied and 5 being very satisfied):
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
New Accounts
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Account Browse
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Business Management Reports
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Mutual Fund Trading
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Equity Trading
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Fixed Income Trading
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Resource Center
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Comments (optional)
Please identify which technology products you currently use (check all that apply)
Account View
Advisor Square Websites
LPL Advisor Websites
Portfolio Manager
Portfolio Review Tool
RebalanceNow!
WealthVision
None of the above
How would you rate your likelihood to recommend the following LPL Technologies to a friend or colleague on a scale of 0 – 10 (with 0 being not likely at all and 10 being extremely likely)?
Please use the following area to write additional comments that you would like LPL Financial to know about your use of technology (optional).
LPL Financial Services
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