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LPL Customer Satisfaction

 
 
Name
   
Rep ID
   
 
 
 
What is your primary Branch Office role?

 
OSJ
 
Advisor
 
Other
 
 
 
Take a moment and remember your past Broker/Dealer’s technology. Then complete the following:


I am __________ with BranchNet's features and benefits compared to my past experience(s). If you have not used another Broker/Dealer's technology, please select N/A.


Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
BranchNet
 
 
Compared to your past Broker/Dealer, please describe your LPL experience in the following categories.

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Features
Product Complexity and Design
Technical Performance
Training / Education
Pricing
 
 
How would you rate your likelihood to recommend the following LPL Technologies to a friend or colleague on a scale of 0 – 10 (with 0 being not likely at all and 10 being extremely likely)?

0 - Extremely Unlikely 1 2 3 4 5 - Neutral 6 7 8 9 10 - Extremely Likely
LPL Technologies (overall)
BranchNet (overall)
Trading
 
 
Please rank your viewpoint of the following BranchNet functionalities on a scale of 1 – 5 (with 0 being very unsatisfied and 5 being very satisfied):

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
New Accounts
Account Browse
Business Management Reports
Mutual Fund Trading
Equity Trading
Fixed Income Trading
Resource Center
 
 
 
Please identify which technology products you currently use (check all that apply)

 
Account View
 
Advisor Square Websites
 
LPL Advisor Websites
 
Portfolio Manager
 
Portfolio Review Tool
 
RebalanceNow!
 
WealthVision
 
None of the above

 
 
How would you rate your likelihood to recommend the following LPL Technologies to a friend or colleague on a scale of 0 – 10 (with 0 being not likely at all and 10 being extremely likely)?

 
 
 
Please use the following area to write additional comments that you would like LPL Financial to know about your use of technology (optional).
   
 
LPL Financial Services
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