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  5. LSO Customer Less-than-truckload Survey

LSO Customer Less-than-truckload Survey

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Questions marked with a * are required Exit Survey
 
 
* Does your company ship less-than-truckload freight?
 
Yes
 
No
 
 
 
What is your approximate weekly LTL shipment volume?
 
Less than 1 pallet
 
1-10 pallets
 
11-20 pallets
 
More than 20 pallets
 
 
 
How far do you ship the majority of your freight?
 
Less than 100 miles
 
101-500 miles
 
501-1000 miles
 
More than 1000 miles
 
 
 
What type of freight do you typically ship? (Select all that apply)
 
Clean freight (palletized & durable)
 
Non-palletized freight
 
Hazardous materials
 
Valuable / low-density freight

 
 
 
Is your freight palletized?
 
Always
 
More than 50% of shipments
 
Less than 50% of shipments
 
Never
 
 
 
What value-added services does your company frequently need? (Select all that apply)
 
Liftgate service
 
Residential pickup / delivery
 
Appointment delivery
 
Limited / restricted access
 
Hazmat transportation
 
Oversize pallet (greater than 4' any side)
 
Weekend / holiday delivery
 
Other
 

 
 
 
Please rank (1-8) the most important factors in choosing a freight carrier
Drag your choices here to rank them
     
     
     
    How does your current carrier(s) price your LTL shipments? (Select all that apply)
     
    Weight
     
    Cubic dimensions
     
    Freight classification
     
    Density
     
    Shipment distance
     
    Freight liability / value
     
    Flat rate per pallet
     
    Other
     

     
     
     
    What type of discounts does your current carrier(s) offer? 
     
    Pallet quantity-based discount
     
    Percentage discount off base charge
     
    Waive accessorials / fuel surcharge
     
    Other
     
     
     
     
    When was the last time you evaluated your LTL carrier needs?
     
    Less than 6 months ago
     
    6 months-2 years ago
     
    2-5 years ago
     
    More than 5 years ago