Luminis Client Satisfaction Survey

How would you rate Rod on the following functional criteria? Please first rate your satisfaction on each criterion and then rate the importance of that criterion to you.

Satisfaction

Importance of Criterion

Not Satisfied

Very Satisfied

Not Important

Very Important

1

2

3

4

5

1

2

3

4

5

Accessibility

Chemistry

Service

Honest, accurate billing

Meets deadlines, keeps promises

Knowledge of my industry

Strategic counsel

Creativity

Thorough, attention to detail

Quick turnaround

Quality of writing

Media placement

How would you rate Rod's overall performance?

Poor

Only Fair

Good

Excellent

How would you say that performance has changed from one year ago?

Declined

Remained the same

Improved

Not applicable

How committed would you say you are to continuing to work with Rod?

Not at all committed

Not too committed

Somewhat committed

Very committed

Thinking specifically now about your interactions with Rod, how would you rate him on the following interpersonal criteria? Please first rate him on each criterion and then rate the importance of that criterion to you.

Please use the space below to add any comments you would like to make.

What is your position within your organization?

Manager

Director

Vice President

President, Chief Executive Officer, Other C-Level Officer

Other (please describe)