Greetings from Océ Business Services' Marketing Department. You may have received notification this week from the VP's of OBS Operations informing you about this survey. [email protected] .
Please provide your First Name.
Please provide your Last Name.
Please provide your e-mail address.
Please provide your Site Name. (e.g Verizon Wireless - Walnut Creek, CA)
If you know your site's Acronym Code, please provide. (If not, leave blank)
What is your Site location type?
Is your location the client's headquartering location?
How many Full-Time employees are dedicated to the mail process at your location?
Is there a security system monitoring your work within the mailroom?
How many mail deliveries do you receive from USPS each day?
What percent of the total mail processing hours is spent doing the Rough Sort each month? (Percent Rough Sort = Rough Sort hours divided by total mail processing hours)
What percent of the total mail processing hours is spent doing the Fine Sort each month? (Percent Fine Sort = Fine Sort hours divided by total mail processing hours)
Of the total mail volume, what percent is "White Mail"?
On average, how many pieces of "White Mail" do you receive a month? (Not including magazines/brochures, newsletters or direct mail)
What percentage of the "White Mail" is street and what percentage is PO Box addressed?
Is the volume of inbound "White Mail" roughly the same month to month? (Disregard seasonal or holiday variations.)
What percentage of the "White Mail" is unidentified?
How many mail delivery runs do you perform each day?
Are you delivering "White Mail" to employee desk or to mail stops?
-- Select -- People Stations To Both Mail Stops & Individuals/Desks
Do you forward any of the "White Mail" to other locations? (For example to an employee's home?)
If so, what is the monthly number of "White Mail" pieces you forward? (Estimate best you can.)
What takes longer in terms of hours of work, sorting the mail or the distribution of the mail?
-- Select -- Mail Sorting Takes Longer Mail Delivery Takes Longer
Does your client have any policies about opening and scanning street addressed "White Mail"? (For example, mail addressed to employees or what mail can be scanned and not scanned?)
-- Select -- Yes No Unaware Of Any Scanning Policies
Do you currently do any scanning in the mailroom?
What types of documents do you scan in the mail room?
Is any of the "White Mail" you deliver going to an area where it will be scanned?
If yes, what percentage of the "White Mail" goes to scanning?
If you currently scan "White Mail", what percentage of your overall mail volume does it represent? (Mail sent directly to an individual.)
Do you know of any companies that scan "White Mail" addressed to employees?
If so, can you name the company and describe their services?
If OBS offered a new specialized scanning service for the mailroom, do you think your client might be interested?
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