Surveys
2014
March
M
Mass Market Survey
Mass Market Survey
0%
Exit Survey
1. Network coverage
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
2. Network quality
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
3. Value for money
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
4. Ease of Use
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
5. Accessibility to customer support
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
6. How satisfied are you with Ooredoo products?
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
7. Recommend to friends and family to Ooredoo Products and services
«extremely dissatisfied
extremely satisfied»
0
1
2
3
4
5
6
7
8
9
10
Why did you give the score you gave for NPS?
What would we have to do to earn a 10?
Is there anything else you would like us to know or that we could improve on?
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