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Good day:
You are invited to participate in the Magosi Distributors customer survey. The purpose of the survey is to gather information that will allow us to improve our service levels and introduce exciting, value driven initiatives to help you stay productive. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
If you have questions at any time about the survey or the procedures, you may contact Magosi Sefolo at +2711 472-3543 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How long have you been a client of Magosi Distributors?
 
0-1 year
 
1-2 years
 
3-4 years
 
4-5 years
 
5 years++
 
 
 
* Is procurement your core work function?
 
Yes
 
No
 
 
 
* From 1-10 with ten being best, where do you rate our service levels?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
 
 
In what areas can we improve on to get a 9 or 10?
   
 
 
 
In what areas did we do well?
   
 
 
 
* What do you value most in a service such as ours?
Convenience
Service
Quality
Price
 
 
 
* Would you be receptive to a service contract if it meant reduced prices?
 
Yes
 
No
 
 
 
If yes, what length are you most comfortable with?
 
6
 
12
 
24
 
Other
 
 
 
 
If no, can you outline your reasoning?
   
 
 
 
What is the likelihood from 1-10 of you recommending us to other clients?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10