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Questions marked with an * are required Exit Survey
 
 
* Based on your store visit today, how likely are you to recommend Sears to a friend or colleague?
 
Highly Unlikely
 
Unlikely
 
Likely
 
Highly Likely
 
 
 
* How friendly and courteous was the associate who helped you?
 
Very Unfriendly
 
Unfriendly
 
Friendly
 
Very Friendly
 
 
 
* How would you rate your checkout experience today?
 
Very Difficult
 
Difficult
 
Easy
 
Very Easy
 
 
 
* Please rate the overall ease of shopping in the department.
 
Very Difficult
 
Difficult
 
Easy
 
Very Easy
 
 
 
* Based on your store visit today, how would you rate the friendliness of the entire staff you came in contact with.
 
Very Unfriendly
 
Unfriendly
 
Friendly
 
Very Friendly
 
 
 
* Please rate the organization of the departments which you visited today.
 
Very Unorganized
 
Unorganized
 
Organized
 
Very Organized
 
 
 
* How would you rate the cleanliness of the restrooms?
 
Very Unclean
 
Unclean
 
N/A
 
Clean
 
Very Clean
 
 
 
* How would you rate the cleanliness of the parking lot?
 
Very Unclean
 
Unclean
 
N/A
 
Clean
 
Very Clean
 
 
 
* Compared to previous experiences at this Sears store, how would today's experience rate?
 
Much Worse
 
Worse
 
Better
 
Much Better
 
 
 
* How often would you say you visit Sears on average?
 
Once Weekly
 
Twice or More Weekly
 
Monthly
 
Twice or More Monthly
 
A Few Times per Year