Member First Survey - Relationship - P2

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QUESTION 1 OF 7

Based on your overall experience, how likely are you to recommend Community Savings to a friend or colleague?

«Very Unlikely						Very Likely»
0	1	2	3	4	5	6	7	8	9	10

QUESTION 2 OF 7

What did we do to earn your recommendation?

Friendly service

Speed of service

Staff's product knowledge

Understood my financial needs

Current financial products

Other

QUESTION 2 OF 7

What can we improve to earn a 9 or 10, in the future?

Friendliness of service

Speed of service

Staff's product knowledge

Understanding of my financial needs

Current financial products

Other

QUESTION 2 OF 7

Which of the following options would you most like to see improved?

Friendliness of service

Speed of service

Staff's product knowledge

Understanding of my financial needs

Current financial products

Other

QUESTION 3 OF 7

Please indicate your level of agreement with the following statements regarding our employees.

QUESTION 4 OF 7

Is there a product or service that you feel Community Savings needs to add to its lineup?

No

Yes

QUESTION 5 OF 7

Which branch do you visit most often?

QUESTION 6 OF 7

How many times did you visit a Community Savings branch in the last year?

0-3

4-9

10-12

More than 12

QUESTION 7 OF 7

What age bracket are you in?

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