This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2011
  3. February
  4. M
  5. Mercian Labels Survey
 
 
What is your Company Name?
   
 
 
In regards to Quality, what of the following specifications are important to you in your decision for buying labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Established supplier with a strong reputation
Large number of employees
Easily identifiable address, names and contact details in case of problems
ISO9001 accredited in any way
Full UKAS accredited ISO9001:2008 accreditation
ISO14001 accredited in any way
Clear Corporate Social Responsibility policies
Environmental credentials
technical specialists in my product
Consistent product quality
Clearly identifiable product quality checking
Recipient of industry awards
Corporate image
 
 
In regards to delivery speed, what of the following specifications are important to you in your decision for buying labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Same day delivery
Next day delivery
3 day delivery
1 week delivery
2 week delivery
2 – 4 weeks delivery
Ship under “plain cover”
Ship to multiple locations
Will hold “call off stock” / Just in Time delivery
 
 
In regards to service, what of the following specifications are important to you in your decision for buying labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
After sales support
Email support and assistance
Familiarity to a known member of the sales team
Full custom pricing online of custom labels
Full custom pricing online of custom labels
In-house Graphic Design help
Online order processing without ever talking to a sales person
Out of hours telephone support
Proactive Status Updates
Prompt Response to inquiries within 1 day
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Prompt Response to inquiries within 1 day
Prompt Response to inquiries within 1 hour
Prompt Response to inquiries within 2 days
Prompt Response to inquiries within 4 hours
Quality Technical Advice + labelling Problem Solving
Telephone support and assistance
 
 
In regards to the product itself, what of the following specifications are important to you in your decision for buying labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
A high performance product that meets by exact need
High quality printing
Digital printing with no plate costs
Complex label constructions
Specialist materials and adhesives
Product performance guarantees
Variable data printing
 
 
What channels do you consider important about where you buy your labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
A customer visit by a sales person
A factory visit and tour of the suppliers site
Prefer to use a local Midlands supplier
Recommendations
Responding to printed display advertising
Search engines and internet links
Website content and quality
 
 
Does the ability to control when you buy labels influence your decision?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Weekly orders
Monthly orders
Orders every few months
Orders once a year
Orders every few years
One off never will never need labels again
 
 
Does how you pay for labels influence your decision making process?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Proforma payment for quick delivery
30 day credit
60 day credit
 
 
What factors normally influence the timing of your decisions?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
Will make a purchase decision with the first reasonable price that meets my needs
I always get at least 3 directly comparable quotes
Usually go to formal tender
 
 
In regards to the price of the product, what of the following specifications are important to you in your decision for buying labels?
Not important in my decision to buy labels Expected as standard by any supplier I would consider using Preferred - I will look out for this selecting a supplier Important - a "Deal breaker" if not met
I want the cheapest price and will sacrifice product quality and service to get it
Product Quality is most important when deciding value for money
Service is most important when deciding value for money
Price is most important when deciding value for money
 
Survey Software Powered by QuestionPro Survey Software