At which of the following department stores (including catalogs and online), have you shopped or ordered from in the last 12 months?
In which stores would you say you shop frequently?
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At which of the following specialty retailers (including catalogs and online), have you shopped or ordered from in the last 12 months?
In which stores would you say you shop frequently?
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At which of the following retailers (including catalogs and online), have you shopped or ordered from in the last 12 months?
In which stores would you say you shop frequently?
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At which of the following housewares stores (including catalogs and online), have you shopped or ordered from in the last 12 months?
In which stores would you say you shop frequently?
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In which of the following places, if any, have you seen or heard Lord & Taylor advertisements in the last six months?
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Which of the following stores, if any, are described by the statements below?
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Please select the degree to which you agree with the following statements.
(on a scale of 1-5, 1 being "strongly disagree", 5 being “strongly agree”)
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How important are the following attributes in choosing where to shop?
(on a scale of 1-5, 1 being "not important", 5 being “very important”)
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How satisfied are you with Lord & Taylor on the following attributes?
(on a scale of 1-5, 1 being "very dissatisfied", 5 being “very satisfied”)
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How would you rate Lord & Taylor on their personnel and customer service?
(on a scale of 1-5, 1 being "never", 3 being "sometimes", 5 being "always")
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How would you rate Lord & Taylor on their policies and conveniences?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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How would you rate Lord & Taylor on its store environment?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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How would you rate Lord & Taylor on their fit/sizing and style?
(on a scale of 1-5, 1 being "never", 3 being "sometimes", 5 being "always")
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How would you rate Lord & Taylor on their sales and promotions?
(on a scale of 1-5, 1 being "poor", 5 being "excellent")
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Which of the following words or phrases best describes each of the stores listed below.
(You may select as many or as few statements as apply for each store.)
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On at typical visit to Lord & Taylor, in which of the following departments are you likely to visit or purchase items?
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Which of the following statements best describes your level of relationship with the Fortunoff brand?
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How interested would you be if Lord & Taylor offered a select assortment of Fortunoff fine jewelry, watches, houseware gifts and home furnishings?
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About how many years have you been a Lord & Taylor shopper?
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Which of the following best describes you as a Lord & Taylor customer?
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What age range do you fall into?
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