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2010
September
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Please tell us your views on the website
Your views are important to us and all responses will be strictly confidential. This questionnaire should take approximately five minutes to complete.
Thank you very much for your time and support. Please start the survey now by clicking on the
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button below.
Have you used the website before
Yes
No
If yes, how often do you visit this website?
-- Select --
5 or more times per week
1-4 times per week
Once a month
Less often
Where did you find out about the website?
(please tick all that apply)
Bus or rail timetable leaflet
Bus or rail timetable poster
Advert in the local press
Search engine
Link from another site
Other
Why have you logged onto the website today?
(Please tick all that apply)
General information on
View bus timetables
View rail timetables
View ferry timetable
Get Tunnels' information
Read the latest news
Use the journey planner
Get contact details
Make a complaint
View the latest travel alerts
Other
Did you find the information you were looking for on the website?
-- Select --
Yes
No
On a scale of 1 to 10, where 1 is poor and 10 is excellent, how would you describe how long it took you to find the information you required?
-- Select --
1
2
3
4
5
6
7
8
9
10
How would you rate the following on the website?
Poor
Below Average
Average
Good
Excellent
Appearance and Layout
Relevance of information
Amount of information available
Ease of finding required information
How up to date the information is
Search facility
Would you like to see any of the following features on the website?
(Please tick all that apply)
Interactive public transport guides
Website available in other languages
Bus route maps iPhone application
Rail network map iPhone application
Ability to view and print bus stop timetable infomation
on Facebook or Twitter
Please tell us about any other features that you would like to see on our website that are not listed in Question ?
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