Mobile Site Survey | QuestionPro

Thanks for taking the time to participate in this Pounds to Pocket Survey! It should take a short 5 minutes to complete this questionnaire.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Please be aware that your feedback may be used for product development and other internal purposes. No payments will be made for any comments received.

* What mobile device do you use?

iPhone

Android

BlackBerry

Other

* What were your reasons for applying for this Pounds to Pocket Loan?

Have you ever used a mobile device to apply for a Pounds to Pocket Loan?

Yes

No

* Did you call in to complete part of your most recent application?

Yes

No

* Why did you call in instead of completing the online application? (Select all that apply)?

It is faster

It is more convenient

The Mobile application is too difficult

Other

* If there had not been an option to call, would you have completed the application?

Yes

No

What would you like to see on the application that is not currently included?

What issues, if any, did you encounter whilst navigating the mobile front page?

* Why do you use the Pounds to Pocket Mobile site as opposed to the desktop version? (Select all that apply)

I didn't have consistent access to a computer

I didn't have another form of reliable internet access

I applied on the go

It was more convenient

I prefer the mobile site

Other

* What was the most difficult part of the application?

Navigating the front page

Entering my personal information

Entering my employment information

Entering my bank information

Signing the contract

Other

* Did you take any breaks or stop for a period while filling out the application?

Yes

No

* Did you stop the mobile application and complete it either over the phone or on a computer?

Yes

No

Any additional comments or suggestions?