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Monsanto Europe Quality Control - June 2016

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Exit Survey
 
 
Thank you for taking time to complete our survey. As a unique and aligned European QC organization, this is the first occurrence of our QC customer survey, deployed across all seed labs in Europe. This is a great opportunity for us to receive your feedback about our organization and performance.


Please start with the survey now by clicking on the Continue button below.
 
 
 
Interaction with Monsanto
 
 
What lab tests/services have you requested this year? (select all that apply)
Vegetables Row Crops
Seed Physiology
Genetic Quality
Seed Health
Seed applied solutions testing (Active ingredient, Dust, BioAg)
Data and technology services (market validation, benchmark, method development, process modelization)
Other services (sampling, certification, documentation)
 
 
 
Physiology Quality Services
 
What kind of test/service did you order from us?
Yes No
Warm test/ Standard germ
Usable Transplants (UT)
Vigor rating (VR/RET)
Physical testing (Physical purity, Physical Appearance, TKW, MOT)
Other service
 
 
 
Genetic Quality Services
 
What kind of test/service did you order from us?
Yes No
SNP (Varietal Purity)
HTL (Hybridity)
ICL (Identity check)
AP (Adventitious Presence)
Grow Out (PGO)
Other service
 
 
 
Seed Health Services
 
What kind of test/service did you order from us?
Yes No
Seed Health testing
Other service
 
 
 
Seed applied solutions testing (Active ingredient, Dust, BioAg)
 
What kind of test/service did you order from us?
Yes No
Loading (active ingredient)
Dust
BioAg testing
Other service
 
 
 
Data and Technology Services
 
What kind of test/service did you order from us?
Yes No
Market validation
Benchmark
Method development
Process improvement
Other service
 
 
Other Services  (sampling, certification, documentation)
 
What kind of test/service did you order from us?
Yes No
Sampling / sample preparation
Certification
Documentation
Special investigations / root cause analysis
Other service
 
 
 
 
 
 
Satisfaction with Monsanto QC EME Services
 
Overall, how satisfied are you with the the following on a scale of zero to ten, with zero as “very dissatisfied” and ten as “totally satisfied”?
 
 
 
Physiology Quality Lab
 
Please indicate how much you agree/disagree with the following statements about your interaction with the Physiology Quality Lab. Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
They understood my requirements.
Results were clear and fulfilled my requirements.
Results were delivered on time.
Urgent consults were replied to as soon as I expected.
It was easy for me to contact the people in charge of providing service.
They promptly answered to all my requests.
 
 
 
Genetic Quality
 
Please indicate how much you agree/disagree with the following statements about your interaction with the Genetic Quality. Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
Urgent consults were replied to as soon as I expected.
They promptly answered to all my requests.
They understood my requirements.
Results were delivered on time.
Results were clear and fulfilled my requirements.
It was easy for me to contact the people in charge of providing service.
 
 
 
Seed Health Lab
 
Please indicate how much you agree/disagree with the following statements about your interaction with the Seed Health Lab. Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
It was easy for me to contact the people in charge of providing service.
They promptly answered to all my requests.
Results were clear and fulfilled my requirements.
Urgent consults were replied to as soon as I expected.
They understood my requirements.
Results were delivered on time.
 
 
 
Seed Applied Solutions Testing (Active ingredients, Dust, BioAg)
 
Please indicate how much you agree/disagree with the following statements about your interaction with the Seed Applied Solutions Testing (active ingredient loading, dust and BioAg testing). Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
Results were clear and fulfilled my requirements.
They understood my requirements.
It was easy for me to contact the people in charge of providing service.
Urgent consults were replied to as soon as I expected.
They promptly answered to all my requests.
Results were delivered on time.
 
 
 
Data and Technology Services (market validation, benchmark, method development, process modelization)
 
Please indicate how much you agree/disagree with the following statements about your interaction with Data and Technology Services (e.g., market validation, benchmark, method development, process modelization). Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
They understood my requirements.
Results were delivered on time.
It was easy for me to contact the people in charge of providing service.
They promptly answered to all my requests.
Results were clear and fulfilled my requirements.
Urgent consults were replied to as soon as I expected.
 
 
 
Other Services  (sampling, certification, documentation)
 
Please indicate how much you agree/disagree with the following statements about your interaction with other testing services (e.g., sampling, documentation, certification, investigation). Please explain the reasons if you choose “disagree or strongly disagree”.
Strongly Agree Agree Neutral Disagree Strongly Disagree Doesn't apply
They understood my requirements.
Urgent consults were replied to as soon as I expected.
They promptly answered to all my requests.
Results were delivered on time.
It was easy for me to contact the people in charge of providing service.
Results were clear and fulfilled my requirements.
 
 
 
 
 
Overall Evaluation of EME QC
 
 
On a scale of zero to ten, with zero as “very dissatisfied” and ten as “totally satisfied,” how satisfied are you with the following:
Very DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 Does not apply
Timing of services from the EME QC team
The relationship with the EME QC team
 
 
On a scale of zero to ten, with zero as “very dissatisfied” and ten as “totally satisfied,” what is your overall evaluation concerning the services provided by EME QC team?
Very DissatisfiedTotally Satisfied
0 1 2 3 4 5 6 7 8 9 10 Does not apply
Overall evaluation of EME QC team
 
 
 
Please, feel free to leave any comment that will help us to improve our service. Report any suggestions or comments to improve the process, the communication, or other aspects below.
   
 
 
 
In which area do you work?