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  1. Surveys
  2. 2009
  3. February
  4. M
  5. Monthly Departmental Assessment

Monthly Departmental Assessment

SBS Monthly Assessment
0%
 
 

Each month, SBS invites the members of the SBS Governance Sub-Committees to assess SBS' performance for the proceeding month. It will take approximately [Approximate Time] minutes to complete the questionnaire.

Your participation helps to ensure that SBS are meeting their Service Level Agreement targets and aware of any targets that have not been met for the month.

Your responses will be reported as part of the SBS Monthly Report to the SBS Boards. If you have questions at any time about this process, you may contact Aloma Johnson at 03 9651 6001 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Cash Management Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Banking
Reconciliations
Vendor EFT & Cheque runs
 
 
 
   
 
 
Taxation Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Monthly BAS
Annual FBT Returns
GST Reviews (monthly)
FDQA Data sampling
 
 
 
   
 
 
Accounting Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
CMS Reconciliations
BMS Reconciliations
Accruals run at end of month
Liabilities run at end of month
COA Maintenance
COA Segment Value Rules
COA Security Rules
 
 
 
   
 
 
Systems Administration Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
System available to users
System functions as per agreed requirements
Interfaces completed as scheduled
Sub Ledger updates completed nightly
End of month process completed
Data Mart and Reporting Views maintained
 
 
 
   
 
 
User Support Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Answer user queries
Maintain and update IMS
Vendor creation and maintenance as requested
Maintain procedure guides
Contact Key Representatives regarding system issues
 
 
 
   
 
 
Training Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Provide training as per calendar
Create and Maintain training materials
Co-ordinate Payroll user groups
 
 
 
   
 
 
Payroll Services
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Run fortnightly payroll processing
Reconcile payroll to bank to GL
Undertake LSL calculations
 
 
 
   
 
 
Testing Co-ordination
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Co-ordinate first level system testing
Co-ordinate user acceptance testing
Distribute and collect test scripts
 
 
 
   
 
 
Project Management
Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used
Manage agreed projects
Undertake business analysis on agreed projects
Provide project updates
Liaise with Departments on projects
Invoice Departments for completed projects
 
 
 
   
 
Please contact [email protected] if you have any questions regarding this survey.
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