Surveys 2009 February M Monthly Departmental Assessment

Monthly Departmental Assessment SBS Monthly Assessment

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Each month, SBS invites the members of the SBS Governance Sub-Committees to assess SBS' performance for the proceeding month. It will take approximately [Approximate Time] minutes to complete the questionnaire. Your participation helps to ensure that SBS are meeting their Service Level Agreement targets and aware of any targets that have not been met for the month. Your responses will be reported as part of the SBS Monthly Report to the SBS Boards. If you have questions at any time about this process, you may contact Aloma Johnson at 03 9651 6001 or by email at the email address specified below. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.     Cash Management Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Banking Reconciliations Vendor EFT & Cheque runs       Taxation Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Monthly BAS Annual FBT Returns GST Reviews (monthly) FDQA Data sampling       Accounting Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used CMS Reconciliations BMS Reconciliations Accruals run at end of month Liabilities run at end of month COA Maintenance COA Segment Value Rules COA Security Rules       Systems Administration Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used System available to users System functions as per agreed requirements Interfaces completed as scheduled Sub Ledger updates completed nightly End of month process completed Data Mart and Reporting Views maintained       User Support Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Answer user queries Maintain and update IMS Vendor creation and maintenance as requested Maintain procedure guides Contact Key Representatives regarding system issues       Training Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Provide training as per calendar Create and Maintain training materials Co-ordinate Payroll user groups       Payroll Services Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Run fortnightly payroll processing Reconcile payroll to bank to GL Undertake LSL calculations       Testing Co-ordination Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Co-ordinate first level system testing Co-ordinate user acceptance testing Distribute and collect test scripts       Project Management Exceeds SLA standard Meets SLA standard Fails SLA standard Service not used Manage agreed projects Undertake business analysis on agreed projects Provide project updates Liaise with Departments on projects Invoice Departments for completed projects

Please contact [email protected] if you have any questions regarding this survey.