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Hello:
You are invited to participate in our customer service survey.  In this survey you will be asked to answer questions about your experiences when dealing with the MTN.  It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact MSgt Watkins at 210-808-4482 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
* How long has your Training Site been affiliated with the MTN?
 
Less than 6 months
 
1 to 3 Years
 
3 to 5 years
 
5 years or more
 
 
 
* How likely are you to recommend the MTN to other potential training sites?
 
very likely
 
somewhat likely
 
somewhat unlikely
 
very unlikely
 
 
 
* How would you rate your overall satisfaction with the MTN?
 
Very satisfied
 
Somewhat satisfied
 
somewhat dissatisfied
 
very dissatisfied
 
 
 
* How would you rate the overall satisfaction witht he
 
Very satisfied
 
Somewhat satisfied
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* On average, how many times did you contact your assigned MTN Program Manager before you received feedback?
 
1
 
2
 
3
 
More than 3 times
 
Never received feedback
 
 
 
* On average, how long did it take before you received feedback from you assigned MTN Program Manager?
 
Immediately
 
Less than 1 day
 
2-3 days
 
3-5 days
 
1-2 weeks
 
Still unresolved