MyMobileNetwork

Exit Survey

What Mobile Operator are you with?

Are you satisfied with your network operators service? Please rate from scale 1-5, 5 being the best

If No, what area(s) you think need improvement?

Voice

Data

Both

Not Sure

If Yes, which area(s) you'd like to be further improved?

Have you ever lodged a complaint to your operator?

Yes

No

If Yes, what was your experience like? Rating 1-5, 5 being the best

If you're not happy with the service, please specify why: E.g. Customer service sucks big time, It took me ages to get them on the line, Each time I call to follow-up my case, a new different person comes in & I have to start everything all over again, No real action taken, I'm not convinced with their explanation, etc

In case you've NEVER made a complaint, please specify why:E.g. I have learnt to live with the mediocre state of network, The complaint escalation process is too complicated for me, I don't know how to complain, I have lost faith in them, I don't think that would lead to anywhere, Ah..whatever, what I care!,etc

Would you ever lodge a complaint if the process become so easy, such as just a click away using a free mobile App?

Yes

No