This free survey is powered by QUESTIONPRO.COM
 
 
Thank you for taking this survey about your carsharing use. Your responses will help the transportation research community better understand how carsharing interacts with your personal travel needs and lifestyle. All of your responses will remain confidential. If you have any questions about the survey, feel free to respond to the email: [email protected]. This email is also listed at the bottom of each page and will be checked frequently during the operation of this survey. The survey should take between 10 to 15 minutes to complete. Thank you again for your participation.

First, we would like to ask you some questions about your carsharing membership and why you joined.

 
 
 
1. When did you join your carsharing organization? Please select the year.
 
 
 
2. Please select the month of that year in which you joined.
 
 
 
3. Which organization are you a member of?

(If you are a member of more than one, please pick the one you use most)

 
Austin CarShare
 
Community Car Share of Bellingham
 
Boulder Carshare
 
City CarShare
 
CityWheels
 
Community Car
 
Hour Car
 
IGo
 
PhillyCarShare
 
Roaring Fork Valley Vehicles
 
Zipcar
 
 
 
4. To which plan do you subscribe at Austin Carshare?
 
Freedom Plan
 
Limited Plan
 
Other, please specify:
 
 
 
 
5. To which plan do you subscribe at Community Car Share of Bellingham?
 
Destination Plan
 
Occasional Use Plan
 
Standard Rate Plan
 
Truck Only Plan
 
Corporate Account
 
Other. please specify:
 
 
 
 
6. To which plan do you subscribe at City Carshare?
 
ShareLocal
 
SharePlus
 
Business Membership
 
City College of San Francisco
 
UC Berkeley
 
UC San Francisco
 
Kaiser Permanente of San Francisco
 
Bay Area Wilderness Training Plan
 
Other, please specify:
 
 
 
 
7. To which plan do you subscribe at CityWheels?
 
Value Plan
 
Standard Plan
 
Business Membership
 
Other, please specify:
 
 
 
 
8. To which plan do you subscribe at Community Car?
 
Smart Freedom
 
Smart Plus
 
Smart Basic
 
Motion 4
 
Motion 15
 
Motion 35
 
Motion 6
 
Motion 20
 
Motion 40
 
Eagle Heights
 
Pay As You Drive
 
Smart Freedom (through business or non-profit)
 
Smart Plus (through business or non-profit)
 
Smart Advantage (through business or non-profit)
 
Smart Essential (through business or non-profit)
 
Other, please specify:
 
 
 
 
9. To which plan do you subscribe at HourCar?
 
Standard GO-Plan
 
Value GO-Plan
 
Thrifty Miles GO-Plan
 
Smart 5
 
Smart 8
 
Smart 11
 
Smart 14
 
Silver
 
Gold
 
Platinum
 
Other, please specify:
 
 
 
 
10. To which plan do you subscribe at IGo?
 
GO Standard
 
GO Standard Plus
 
GO Budget
 
GO Anytime
 
GO Bronze
 
GO Silver
 
GO Gold
 
GO Platinum
 
GO Diamond
 
Other, please specify:
 
 
 
 
11. To which plan do you subscribe at PhillyCarShare?
 
Basic Freedom
 
Advantage
 
Business
 
Green Business (10+ employees)
 
University of Pennsylvania
 
Other, please specify:
 
 
 
 
12. To which plan do you subscribe at Roaring Fork Valley Vehicles? (Please check all that apply)
 
Personal Account
 
Corporate Account
 
Other, please specify:
 

 
 
 
13. To which plan do you subscribe at Zipcar?
 
Extra Value Plan 50 (EVP 50)
 
Extra Value Plan 75 (EVP 75)
 
Extra Value Plan 125 (EVP 125)
 
Extra Value Plan 250 (EVP 250)
 
Occasional Driving Plan
 
z2b (through a company)
 
z2b (through an apartment building)
 
Other, please specify:
 
 
 
 
14. Are you member of more than one carsharing organization? If so please indicate any other carsharing organizations of which you are a member.

Please do not consider "joint-use" agreements as multi-memberships. Only consider organizations to which you pay bills.

 
No, I am only a member of the organization I just indicated.
 
Austin CarShare
 
Community Car Share of Bellingham
 
Boulder Carshare
 
City CarShare
 
CityWheels
 
Community Car
 
Hour Car
 
IGo
 
PhillyCarShare
 
Roaring Fork Valley Vehicles
 
Zipcar
 
I am a member of an organziation not listed here:
 

 
 
 
15. Please select the statement that best characterizes the household circumstances under which you joined carsharing.

 
My household did not have a car, but joined carsharing to gain additional personal freedom.
 
My household did not have a car, but changes in life required a car and I joined carsharing instead.
 
I am in college, and I joined carsharing to gain access to a vehicle while in college.
 
A car of mine stopped working, and instead of replacing it I joined carsharing.
 
Owned at least one car, but needed an additional car for greater flexibility, and joined carsharing instead of acquiring an additional car.
 
Owned one car, but I joined carsharing and got rid of the car.
 
Owned more than one car. Got rid of at least one car and joined carsharing.
 
My employer joined carsharing, and I joined through my employer.
 
I live in an apartment building with a designated carsharing vehicle, and I joined through its membership arrangement.
 
I joined carsharing for reasons other than those listed above. Please explain:
 
 
 
Because you are a member through your employer, we have a few questions about your specific membership.
 
 
 
16. How would you characterize your employer?
 
Private Sector Employer
 
Municipal Employer
 
State or Federal Employer
 
University Employer
 
Other
 
 
 
 
17. Do you use carsharing for trips outside of work?
 
Although I am a member through my employer, I have not used my carsharing membership.
 
No, I only use it for work related trips.
 
Yes, I use carsharing for both work-related and non-work related travel.
 
Actually, I only use carsharing for non-work related travel.
 
 
 
Next, we would like to learn more about your vehicle ownership and driving patterns BEFORE you joined carsharing.

 
 
18. How many vehicles did your household own or lease BEFORE you joined carsharing?

Zero One Two Three Four Five More than Five
Vehicles owned BEFORE joining carsharing
 
 
In the following question, we ask you to estimate the miles that vehicles within your household were driven prior to joining carsharing. If you do not know the annual miles of a vehicle off the top of your head, you can compute a rough estimate.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commuted by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle was driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you went to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the year BEFORE you joined carsharing. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.
 
 
 
19. Please list the make, model, and year of any vehicles your household owned or leased BEFORE joining carsharing. If you had more than five, please list the five most frequently driven.

For each vehicle, please give your best estimate as to the ANNUAL MILES it was driven DURING THE YEAR BEFORE you joined carsharing.

In answering this question, please consider the driving of ALL members of your household.



Make (e.g., Honda) Model (e.g., Civic) Year Annual Miles Driven BEFORE Carsharing
Vehicle #1 (Vehicle you drove most)
Vehicle #2
Vehicle #3
Vehicle #4
Vehicle #5
 
 
 
Now, we would like to learn more about your CURRENT vehicle ownership and driving patterns.

 
 
20. How many vehicles does your household own or lease CURRENTLY?

Zero One Two Three Four Five More than Five
Vehicles owned CURRENTLY
 
 
In the following question, we ask you to estimate the miles that vehicles within your household are CURRENTLY DRIVEN.

The following text discusses how to compute a rough estimate for annual miles for each vehicle. If you have read this text in a previous question, it is the same as before.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commute by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle is driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you go to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the CURRENT year. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.
 
 
 
21. Please list the make, model, and year of any vehicles your household CURRENTLY owns or leases. If you have more than five vehicles, please list the five most driven.

For each vehicle, please give your best estimate as to the ANNUAL MILES that the vehicle is CURRENTLY driven within your household.
Make (e.g., Honda) Model (e.g., Civic) Year Annual Miles Driven CURRENTLY
Vehicle #1 (Vehicle you drive most)
Vehicle #2
Vehicle #3
Vehicle #4
Vehicle #5
 
 
 
Next, we have a few questions about how you use your carsharing account
 
 
 
22. How many people are jointly listed on your carsharing account (including yourself)?

(If you are part of a business account, then select the only number of people within your household that are members of that account)

 
One
 
Two
 
Three
 
Four
 
Five
 
More than Five
 
 
 
23. Do you and the other account holders all live at the same address?

 
Yes, we're all in the same household
 
Some are at the same address and others are not
 
No, we live at different addresses
 
 
Help us match responses from joint accounts.

Please enter the last 3 digits of your home (landline) telephone number.

This will help us match responses from other members of your household if they take the survey. We cannot identify or contact you from just the last three digits of your phone number.

If you do not have a landline or do not wish to respond to this question, just indicate that below:


As an example, if your landline phone number was 555-510-4936, then you would enter 936.
24. The last THREE digits of my household’s most frequently used landline telephone number are:
 
My household does not have a landline.
 
The last 3 digits are:
 
 
 
 
Miles per Month
   
 
 
 
Miles per Month
   
 
 
 
Reservations per month
   
 
 
28. During a typical work week, how many days a week would you commute to work or school by car BEFORE JOINING carsharing, and how many days a week do you commute by car CURRENTLY?


0 Days / Week 1 Day / Week 2 Days / Week 3 Days / Week 4 Days / Week 5 Days / Week 6 Days / Week 7 Days / Week
BEFORE
CURRENTLY
 
 
 
29. Can you provide the VEHICLE MODEL NAME of the carsharing vehicle that you use most frequently? (i.e., Civic, Prius, Yaris, Civic Hybrid, Element, etc.)
 
No, I really don't know the specific model name.
 
There is no single vehicle model that I could say I use most frequently.
 
Yes, the carsharing VEHICLE MODEL that I use most often is:
 
 
 
 
30. Instead, can you provide the VEHICLE TYPE of the carsharing vehicle that you use most frequently? (i.e., 4-door sedan, 4-door sedan hybrid, small sports utility vehicle (SUV), cross-over vehicle, pick-up truck, etc.)
 
2-door microcar (Mercedes-Benz Smart)
 
2-door car
 
4-door sedan
 
Luxury sedan
 
4-door sedan hybrid
 
Hatchback (or liftback)
 
Wagon
 
Cross-over
 
Small SUV
 
Regular SUV
 
Minivan
 
Pick-up truck
 
Other, please specify
 
 
 
 
Now we have a few questions pertaining to your use of other transportation modes BEFORE and AFTER you joined carsharing. As best you can, estimate the HOURS TRAVELED and ROUND TRIPS TAKEN by the modes listed.

After this, we're nearly finished with questions about travel behavior.

 
 
31. BEFORE JOINING CARSHARING, approximately how many HOURS PER WEEK and ROUND TRIPS were you traveling by each of the following travel modes?

Please complete the information to your best recollection and leave any modes or time periods that you did not use blank.

Average Hours / week Round Trips / week
Rail Transit
Bus Transit
Walking (for travel)
Bicycling (for travel)
Carpool (commute)
Ferry
 
 
32. Now please consider the same question for how you CURRENTLY travel.

Please complete the information to your best recollection and leave any modes or time periods that you did not use blank.

Average Hours / week Round Trips / week
Rail Transit
Bus Transit
Walking (for travel)
Bicycling (for travel)
Carpool (commute)
Ferry
 
 
 
For the following questions, please consider your annual local taxi usage (if any) during the year BEFORE you joined carsharing and CURRENTLY.

 
 
 
33. To best of your ability, please estimate your annual miles traveled in taxis locally (within your city) during the year BEFORE you joined carsharing.
 
Taxis were NOT a part of my local transportation needs before joining carsharing.
 
I cannot recall my taxi usage back then.
 
Annual miles I traveled in taxis:
 
 
 
 
34. Similarly, please estimate your CURRENT annual miles traveled locally in taxis (within your city).
 
Taxis are NOT a part of my local transportation needs currently.
 
I do not know.
 
Annual miles I currently travel in taxis:
 
 
 
 
35. Do you occassionaly rent cars (from Avis, Hertz, etc) while at home to take trips that would otherwise be more expensive or inconvenient with a carsharing vehicle?
 
No, not really.
 
Yes, most every year I rent a car or SUV locally at least once.
 
 
 
36. On average, how many miles per year do you think you put on rental cars that are rented locally? (Your best guess is appreciated.)
 
 
 
37. Can you recall the annual miles that you put on vehicles rented locally (from Avis, Hertz, Enterprise, etc.) during the year BEFORE you joined carsharing?
 
No, I cannot recall that mileage.
 
I did NOT rent vehicles locally prior to joining carsharing.
 
Yes, the annual miles I put on locally rented vehicles during that year was roughly:
 
 
 
 
The next set of questions pertain to how carsharing has fit into your lifestyle.
 
 
 
38. Consider the frequency with which you visit the following "Point of Departure" (POD) locations to access a carsharing vehicle. The locations are listed as general categories.

To the nearest 10 percent (i.e., 30, 40, etc.), please indicate the percent of time you access a carsharing vehicle at the following location types. Please make sure that your answers add up to 100. (You can leave irrelevant categories blank.)

POD that is near your home
percent
POD that is near or at your work
percent
POD that is near a rail or transit station not close to home or work
percent
POD that is in some other location
percent
0
 
 
 
39. If carsharing suddenly disappeared from my region, I would:

 
Definitely buy a car
 
Probably buy a car
 
Maybe buy a car
 
Probably not buy a car
 
Definitely not buy a car
 
 
 
40. How many cars do you think your household would have to acquire?

 
0
 
1
 
2
 
3
 
4
 
5
 
 
 
41. In total, how many miles (annually), do you think you would put on these vehicles if you had to use them instead of carsharing? (Your best estimate is fine)

 
0 – 1000 miles
 
1000 – 2000 miles
 
2000 – 3000 miles
 
3000 – 4000 miles
 
4000 – 5000 miles
 
5000 – 7500 miles
 
7500 – 10000 miles
 
10000 – 15000 miles
 
15000 – 20000 miles
 
More than 20000 miles
 
I do not know
 
 
 
42. Have you moved your home or work location since joining carsharing?

 
No
 
Yes, I changed my home location
 
Yes, I changed my work location
 
Yes, I changed both my home and work location
 
 
 
43. What would you say has contributed more to your overall change in driving? The move (of home or work) OR the availability of carsharing?

 
Mostly carsharing
 
More carsharing than the move
 
Equally the move and carsharing
 
More the move than carsharing
 
Mostly the move
 
 
 
Now, we would like to learn more about your CURRENT vehicle ownership and driving patterns.

 
 
44. How many vehicles does your household own or lease CURRENTLY?

Zero One Two Three Four Five More than Five
Vehicles owned CURRENTLY
 
 
In the following question, we ask you to estimate the miles that vehicles within your household are CURRENTLY DRIVEN. If you do not know the annual miles of a vehicle off the top of your head, you can compute a rough estimate.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commute by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle is driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you go to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the past year. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.
 
 
 
45. Please list the make, model, and year of any cars your household CURRENTLY owns or leases. If you have more than five vehicles, please list the five most driven. If you do not own any vehicles, please say "No Vehicles" in the "Make" Column of the first row.

For each vehicle, please give your best estimate as to the ANNUAL MILES that the vehicle is CURRENTLY driven within your household.

Make (e.g., Honda) Model (e.g., Civic) Year Annual Miles Driven CURRENTLY
Vehicle #1
Vehicle #2
Vehicle #3
Vehicle #4
Vehicle #5
 
 
 
Now we’re nearly finished. Our final questions pertain to demographics followed by a few questions on general location.
 
 
 
46. Please indicate your gender.

 
Male
 
Female
 
 
 
47. In what year were you born?
 
 
 
48. What is your highest level of education?
 
Grade School
 
Graduated High School
 
Some College
 
Associate’s Degree
 
Bachelor’s Degree
 
Master’s Degree (MS, MA, MBA)
 
Juris Doctorate Degree (JD)
 
Doctorate (PhD, EdD, etc.)
 
Other
 
 
 
49. Please indicate the number of household members (including yourself) that fall into the different age groups listed below.

Number of People in Age Group
0 - 5
6 - 15
16 - 18
19 - 23
24 - 30
31 - 35
36 - 40
41 - 45
46 - 50
51 - 55
56 - 60
61 - 65
66 - 74
75 and older
 
 
 
50. What was your household’s 2007 pre-tax income?
 
Under $10,000
 
$10,000 - $20,000
 
$20,000 - $30,000
 
$30,000 - $40,000
 
$40,000 - $50,000
 
$50,000 - $60,000
 
$60,000 - $70,000
 
$70,000 - $80,000
 
$80,000 - $90,000
 
$90,000 - $100,000
 
$100,000 - $110,000
 
$110,000 - $120,000
 
$120,000 - $130,000
 
$130,000 - $140,000
 
$140,000 - $150,000
 
More than $150,000
 
Decline to Respond
 
 
 
Finally, we would like to finish by asking you a few brief questions about your general home and work location. Any information that you can offer will help us in better understanding the travel patterns of carsharing users. When you’re finished, you can choose to participate in a raffle for a $100 credit to your carsharing account.

On the following page, a few non-essential questions follow. You can answer them if you like, or skip them. Then you can choose to participate in the raffle , and if you do, we'll ask for some basic contact information. Thank you for your participation!
 
 
 
51. What is your zip code?
   
 
 
 
Cross Street #1:
   
Cross Street #2:
   
City, State (e.g. Richmond, VA):
   
 
 
 
Cross Street #1:
   
Cross Street #2:
   
City, State (e.g. Richmond, VA):
   
 
 
The following final questions are non-essential questions. Feel free to answer them if you would like, but you are welcome to skip them, by scrolling down and hitting the "Continue" button at the bottom of the page. That will take you to the last questions about feedback to your CSO and about whether you wish to participate in the credit raffle. The results will then be submitted.
 
 
 
 
54. Overall, how do you feel about the recent (in 2008) rise in fuel prices? (Please select the response that best describes your sentiments.)

 
Overall, it’s good for the country, although I am NOT impacted significantly.
 
Overall, it’s good for the country, but I am mildly impacted.
 
Overall, it’s good for the country, even though I have been significantly impacted.
 
Overall, it’s bad for the country, although I am NOT impacted directly.
 
Overall, it’s bad for the country, and I have been mildly impacted.
 
Overall, it’s bad for the country, and I have been significantly impacted.
 
 
 
55. To what extent has the recent (in 2008) rise in gasoline prices impacted how you travel today (since joining carsharing)?

 
The recent rise in gasoline prices has NOT altered how I travel at all.
 
The recent rise in gasoline prices has caused me to travel somewhat less (fewer trips).
 
The recent rise in gasoline prices has caused me to travel somewhat differently (shifting towards other modes).
 
The recent rise in gasoline prices has caused me to reduce my travel AND change how I travel (both fewer trips and different modes).
 
 
 
56. To what extent has the recent (in 2008) rise in gasoline prices impacted how you use carsharing today (since joining carsharing)?

 
The recent rise in gasoline prices has caused my use of carsharing to go UP.
 
The recent rise in gasoline prices has caused my use of carsharing to go DOWN.
 
The recent rise in gasoline prices has NOT BEEN A FACTOR influencing my use of carsharing.
 
 
 
57. Please select the statement that best describes your feelings about gasoline prices.

 
High gasoline prices are a significant personal financial concern.
 
High gasoline prices are a moderate personal financial concern.
 
High gasoline prices are occasionally a personal financial concern.
 
High gasoline prices are not currently a personal financial concern.
 
 
 
58. I have actively changed my travel patterns specifically in order to lower the carbon footprint of my transportation activity.

 
Strongly Agree
 
Agree
 
Disagree
 
Strongly Disagree
 
Don't Know
 
 
 
If you have any suggestions or comments for your carsharing organization, you can submit them on this page.

You are welcome to participate in the raffle for a $100 credit to your carsharing account. If you elect not to participate, your results will be automatically submitted when you press the “Continue” button. Again, thank you for your participation.
 
 
 
Suggestions or Comments:
   
 
 
 
59. Do you wish to participate in the raffle for a $100 credit to your carsharing account?
 
Sure, I can provide basic contact information, and then submit my results.
 
No, thanks. Simply submit my results now.
 
 
 
Name
   
Email
   
 
 
 
Thank you very much for your time in completing this survey! You are now entered into the drawing for a $100 credit to your carsharing account. At least one person from each participating organization will be a winner.

 
Please contact [email protected] if you have any questions regarding this survey.
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