National Carsharing Survey - ZIPCAR

Thank you for taking this survey about your carsharing use. Your responses will help the transportation research community better understand how carsharing interacts with your travel needs, behavior, and lifestyle. All of your responses will remain confidential. If you have any questions about the survey, feel free to respond to the email: [email protected]. This email is also listed at the bottom of each page and will be checked frequently during the operation of this survey. The survey should take between 10 to 15 minutes to complete. Thank you again for your participation.

First, we would like to ask you some questions about your carsharing membership and why you joined.

1. When did you join your carsharing organization? Please select the year.

2. Please select the month of that year in which you joined.

3. Which organization are you a member of?

(If you are a member of more than one, please pick the one you use most)

4. To which plan do you subscribe at Austin Carshare?

Freedom Plan

Limited Plan

Other, please specify:

5. To which plan do you subscribe at Community Car Share of Bellingham?

6. To which plan do you subscribe at City Carshare?

ShareLocal

SharePlus

Business Membership

City College of San Francisco

UC Berkeley

UC San Francisco

Kaiser Permanente of San Francisco

Bay Area Wilderness Training Plan

Other, please specify:

7. To which plan do you subscribe at CityWheels?

Value Plan

Standard Plan

Business Membership

Other, please specify:

8. To which plan do you subscribe at Community Car?

9. To which plan do you subscribe at HourCar?

10. To which plan do you subscribe at IGo?

11. To which plan do you subscribe at PhillyCarShare?

Basic Freedom

Advantage

Business

Green Business (10+ employees)

University of Pennsylvania

Other, please specify:

12. To which plan do you subscribe at Roaring Fork Valley Vehicles? (Please check all that apply)

Personal Account

Corporate Account

Other, please specify:

13. To which plan do you subscribe at Zipcar?

Extra Value Plan 50 (EVP 50)

Extra Value Plan 75 (EVP 75)

Extra Value Plan 125 (EVP 125)

Extra Value Plan 250 (EVP 250)

Occasional Driving Plan

z2b (through a company)

z2b (through an apartment building)

Other, please specify:

14. Please select the statement that best characterizes the household circumstances under which you joined carsharing.

My household did not have a car, but joined carsharing to gain additional personal freedom.

My household did not have a car, but changes in life required a car and I joined carsharing instead.

A car of mine stopped working, and instead of replacing it I joined carsharing.

Owned at least one car, but needed an additional car for greater flexibility, and joined carsharing instead of acquiring an additional car.

Owned one car, but I joined carsharing and got rid of the car.

Owned more than one car. Got rid of at least one car and joined carsharing.

My employer joined carsharing, and I joined through my employer.

I live in an apartment building with a designated carsharing vehicle, and I joined through its membership arrangement.

I joined carsharing for reasons other than those listed above. Please explain:

Because you are a member through your employer, we have one question about your specific membership.

15. Do you use carsharing for trips outside of work?

Although I am a member through my employer, I have not used my carsharing membership.

No, I only use it for work related trips.

Yes, I use carsharing for both work-related and non-work related travel.

Actually, I only use carsharing for non-work related travel.

Next, we would like to learn more about your vehicle ownership and driving patterns BEFORE and AFTER you joined carsharing.

16. How many vehicles did your household own or lease BEFORE you joined carsharing?

In the following question, we ask you to estimate the miles that vehicles within your household were driven prior to joining carsharing. If you do not know the annual miles of a vehicle off the top of your head, you can compute a rough estimate.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commuted by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle was driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you went to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the year BEFORE you joined carsharing. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.

17. Please list the make, model, and year of any cars your household owned or leased BEFORE joining carsharing. If you had more than five, please list the five most frequently driven.

For each vehicle, please give your best estimate as to the ANNUAL MILES it was driven DURING THE YEAR BEFORE you joined carsharing.

In answering this question, please consider the driving of ALL members of your household.

	Make (e.g., Honda)	Model (e.g., Civic)	Year	Annual Miles Driven BEFORE Carsharing
Vehicle #1 (Vehicle you drove most)

Vehicle #2

Vehicle #3

Vehicle #4

Vehicle #5

18. How many vehicles does your household own or lease CURRENTLY?

In the following question, we ask you to estimate the miles that vehicles within your household are CURRENTLY DRIVEN.

The following text discusses how to compute a rough estimate for annual miles for each vehicle. If you read this text in a previous question, it is the same as before.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commute by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle is driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you go to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the CURRENT year. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.

19. Please list the make, model, and year of any cars your household CURRENTLY owns or leases. If you have more than five vehicles, please list the five most driven.

For each vehicle, please give your best estimate as to the ANNUAL MILES that the vehicle is CURRENTLY driven within your household.

	Make (e.g., Honda)	Model (e.g., Civic)	Year	Annual Miles Driven CURRENTLY
Vehicle #1 (Vehicle you drive most)

Vehicle #2

Vehicle #3

Vehicle #4

Vehicle #5

Next, we have a few questions about how you use your carsharing account

20. How many people are jointly listed on your carsharing account (including yourself)?

(If you are part of a business account, then select the number of people within your household that are members of that account)

21. Do you and the other account holders all live at the same address?

Yes, we're all in the same household

Some are at the same address and others are not

No, we live at different addresses

Help us match responses from joint accounts.

Please enter the LAST THREE DIGITS of your HOME (Landline) TELEPHONE NUMBER.

This will help us match responses from other members of your household if they take the survey. We cannot identify or contact you from just the last three digits of your phone number.

If you do not have a landline or do not wish to respond to this question, just indicate that below:

As an example, if your landline phone number was 555-510-4936, then you would enter 936.

22. The last THREE digits of my household’s most frequently used landline telephone number are:

My household does not have a landline.

Last 3 Digits

Miles per Month

25. Can you provide the VEHICLE MODEL NAME of the carsharing vehicle that you use most frequently? (i.e., Civic, Prius, Yaris, Civic Hybrid, Element, etc.)

No, I really don't know the specific model name.

Yes, the carsharing VEHICLE MODEL that I use most often is:

26. During a typical work week, how many days a week would you commute to work or school by car BEFORE JOINING carsharing, and how many days a week do you commute by car CURRENTLY?

Now we have a few questions pertaining to your use of other transportation modes BEFORE and AFTER you joined carsharing. As best you can, estimate the HOURS TRAVELED and ROUND TRIPS TAKEN by the modes listed.

This is the last set of questions in which we ask about your travel behavior.

27. BEFORE JOINING CARSHARING, approximately how many HOURS PER WEEK and ROUND TRIPS were you traveling by each of the following travel modes?

Please complete the information to your best recollection and leave any modes or time periods that you did not use blank.

	Average Hours / week	Round Trips / week
Rail Transit

Bus Transit

Walking (for travel)

Bicycling (for travel)

Carpool (commute)

Ferry

28. Now please consider the same question for how you CURRENTLY travel.

Please complete the information to your best recollection and leave any modes or time periods that you did not use blank.

	Average Hours / week	Round Trips / week
Rail Transit

Bus Transit

Walking (for travel)

Bicycling (for travel)

Carpool (commute)

Ferry

29. Do you occassionaly rent cars (from Avis, Hertz, etc) while at home to take trips that would otherwise be more expensive or inconvenient with a carsharing vehicle?

No, not really.

Yes, most every year I rent a car or SUV locally at least once.

30. On average, how many miles per year do you think you put on rental cars that are rented locally? (Your best guess is appreciated.)

Getting close to finished. The next set of questions pertain to how carsharing has fit into your lifestyle.

31. If carsharing suddenly disappeared from my region, I would:

Definitely buy a car

Probably buy a car

Maybe buy a car

Probably not buy a car

Definitely not buy a car

32. How many cars do you think your household would have to acquire?

33. Please indicate the general frequency in which you visit the following "Point of Departure" (POD) locations to access a carsharing vehicle. The locations are listed as general categories.

To the nearest 10 percent (i.e., 30, 40, etc.), please indicate the percent of time you access a carsharing vehicle at the following location types. Please make sure that your answers add up to 100. (You can leave irrelevant categories blank.)

POD that is near your home

percent

POD that is near or at your work

percent

POD that is near a rail or transit station not close to home or work

percent

POD that is in some other location

percent

34. Have you moved your home or work location since joining carsharing?

Yes, I changed my home location

Yes, I changed my work location

Yes, I changed both my home and work location

35. What would you say has contributed more to your overall change in driving? The move (of home or work) or the availability of carsharing?

Mostly carsharing

More carsharing than the move

Equally the move and carsharing

More the move than carsharing

Mostly the move

In the following question, we ask you to estimate the miles that vehicles within your household are CURRENTLY DRIVEN. If you do not know the annual miles of a vehicle off the top of your head, you can compute a rough estimate.

Everyone has different driving habits, but most people can break down driving needs into two trip types, (1) driving to work (for those who commute by car), and (2) driving everywhere else.

To help you with computing annual miles, start with the round trip distance a vehicle is driven during a typical work day, then multiply that by the number of days per week the vehicle is taken to work (usually 3 to 5). Now you have commuting miles per week. You can multiply that by the number of weeks per year that you go to work at that location.

Non-work miles are much more variable over a year. These are the miles driven around town for errands as well as out of town trips over the past year. Add this non-work estimate to the commuting miles. The sum is your total annual miles for that vehicle.

Alternatively, if the annual miles driven on a vehicle is something that you happen to know, feel free to just enter that estimate.

36. Please list the make, model, and year of any cars your household CURRENTLY owns or leases. If you have more than five vehicles, please list the five most driven. If you do not own any vehicles, please say "No Vehicles" in the "Make" Column of the first row.

For each vehicle, please give your best estimate as to the ANNUAL MILES that the vehicle is CURRENTLY driven within your household.

	Make (e.g., Honda)	Model (e.g., Civic)	Year	Annual Miles Driven CURRENTLY
Vehicle #1

Vehicle #2

Vehicle #3

Vehicle #4

Vehicle #5

Now we’re nearly finished. Our final questions pertain to demographics followed by a few questions on general location.

37. Please indicate your gender.

Male

Female

38. In what year were you born?

39. What is your highest level of education?

Grade School

Graduated High School

Some College

Associate’s Degree

Bachelor’s Degree

Master’s Degree (MS, MA, MBA)

Juris Doctorate Degree (JD)

Doctorate (PhD, EdD, etc.)

Other

40. Please indicate the number of household members (including yourself) that fall into the different age groups listed below.

	Number of People in Age Group
0 - 5

6 - 15

16 - 18

19 - 23

24 - 30

31 - 35

36 - 40

41 - 45

46 - 50

51 - 55

56 - 60

61 - 65

66 - 74

75 and older

41. What was your household’s 2007 pre-tax income?

Finally, we would like to finish by asking you a few brief questions about your home and work location. Any information that you can offer will help us in better understanding the travel patterns of carsharing users.

When you’re finished, you can choose to participate in a raffle for a $100 credit to your carsharing account. If you choose to participate, we'll ask for basic contact information on the following page.

Otherwise, you can simply submit your results without participating by saying "No, thanks" and hitting the "Continue" button at the bottom.

42. What is your zip code?

Cross Street #1:

Cross Street #2:

City, State (e.g. Richmond, VA):

Cross Street #1:

Cross Street #2:

City, State (e.g. Richmond, VA):

45. Are you member of more than one carsharing organization? If so please indicate any other carsharing organizations of which you are a member.

Please do not consider "joint-use" agreements as multi-memberships. Only consider organizations to which you pay bills.

The following final questions are non-essential questions. Feel free to answer them if you would like, but you are welcome to skip them, by scrolling down and hitting the "Continue" button at the bottom of the page. That will take you to one last question about whether you wish to participate in the credit raffle, then the results will be submitted.

46. Overall, how do you feel about the recent (in 2008) rise in fuel prices? (Please select the response that best describes your sentiments.)

Overall, it’s good for the country, although I am NOT impacted significantly.

Overall, it’s good for the country, but I am mildly impacted.

Overall, it’s good for the country, even though I have been significantly impacted.

Overall, it’s bad for the country, although I am NOT impacted directly.

Overall, it’s bad for the country, and I have been mildly impacted.

Overall, it’s bad for the country, and I have been significantly impacted.

47. To what extent has the recent (in 2008) rise in gasoline prices impacted how you travel today (since joining carsharing)?

The recent rise in gasoline prices has NOT altered how I travel at all.

The recent rise in gasoline prices has caused me to travel somewhat less (fewer trips).

The recent rise in gasoline prices has caused me to travel somewhat differently (shifting towards other modes).

The recent rise in gasoline prices has caused me to reduce my travel AND change how I travel (both fewer trips and different modes).

48. To what extent has the recent (in 2008) rise in gasoline prices impacted how you use carsharing today (since joining carsharing)?

The recent rise in gasoline prices has caused my use of carsharing to go UP.

The recent rise in gasoline prices has caused my use of carsharing to go DOWN.

The recent rise in gasoline prices has NOT BEEN A FACTOR influencing my use of carsharing.

49. Please select the statement that best describes your feelings about gasoline prices.

High gasoline prices are a significant personal financial concern.

High gasoline prices are a moderate personal financial concern.

High gasoline prices are occasionally a personal financial concern.

High gasoline prices are not currently a personal financial concern.

50. I have actively changed my travel patterns specifically in order to lower the carbon footprint of my transportation activity.

Suggestions or Comments:

51. Do you wish to participate in the incentive raffle?

Sure, I can provide basic contact information, and then submit my results.

No, thanks. Simply submit my results

Name

Phone Number

Carsharing Organization

Address

Thank you very much for your time in completing this survey! You are now eligible for the raffle for an account credit. At least one person from each participating organization will win a $100 credit towards their carsharing account.

Please contact [email protected] if you have any questions regarding this survey.