NCS Customer Satisfaction - FOLLOW-UP SURVEY

Dear customer,

we value your opinion about the quality of our service, so we would like to ask you a few questions to find out how you feel now, about the service you experienced at JET (Jobs, Education and Training) a few months ago for your National Careers Service sessions.

We appreciate you taking the time to answer these questions.

1. How easy was it to find out about the service?

2. How would you rate the location and venue used for your sessions?

3. How satisfied are you with the overall quality and relevance of the advice and information you have received at JET?

4. How satisfied are you with the information you received about other organisations that might help you?

5. How would you rate the knowledge and skills of your National Careers Service advisor?

6. On the first day that you arrived at JET (Jobs, Education and Training), you created an Action Plan with your advisor to help you reach your goals. How satisfied are you with the progress you have made since then, in terms of the actions on that Action Plan?

7. Do you feel you were treated fairly and without discrimination during your National Careers Service advise sessions?

I am not happy at all with the way I have been treated

I am not very happy with the way I have been treated

I am neither happy or unhappy with the way I have been treated

I am happy with the way I have been treated

I am extremely happy with the way I have been treated

8. Overall how satisfied are you with your National Careers Service advice sessions offered via JET (Jobs, Education and Training)?

9. Any other comments or feedback you might have: