NCS Customer Satisfaction - LAST APPOINTMENT

Dear customer,

we value your opinion about the quality of our service and would like to ask you how did you find the National Careers Service advice session you attended today at JET (Jobs, Education and Training).

We appreciate you taking time to complete this form.

Full Name

1. How happy are you with the quality and relevance of the advice and information you have received through your National Careers Service sessions?

2. How would you rate the knowledge and skills of your advisor?

3. How satisfied are you with the information you have received about other organisations that might help you?

4. Are you happy with the Action Plan you discussed and agreed with you advisor today?

5. Do you feel you have been treated fairly and without discrimination at JET (Jobs, Education and Training)?

I am not happy at all with the way I have been treated

I am not very happy with the way I have been treated

I am neither happy or unhappy with the way I have been treated

I am happy with the way I have been treated

I am extremely happy with the way I have been treated

6. Overall how satisfied are you with your National Careers Service sessions at JET (Jobs, Education and Training)?

7. Would you be happy for us to contact you in approximately 3 months' time to ask about how you might feel about our service then and to find out about your progression?

Yes

No