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Surveys
2012
March
N
Nodus Support Survey
Nodus Support Survey
0%
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Overall, are you happy with how Nodus resolved your support request?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Are you pleased with Nodus’ response time to your original e-mail/phone call support request?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Did the Technical Care Specialist carefully listen to your problem and grasp the issue quickly?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Were you satisfied with your Technical Care Specialist’s level of technical expertise?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Were your phone calls and/or e-mails returned within promised callback times?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Were you happy with the amount of time it took Nodus to resolve your support issue?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Did the Technical Care Specialist display a positive and professional attitude during your support experience?
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Would you be willing to be a reference for your Nodus product?
Yes
No
What do you hope to see improve in your Nodus product?
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