Novo FX Observations

Name

Nationality

Does the user know...

This is an ABSA product?

It will link to their bank account?

Does the user know...

That they can enter data in both text fields?

What the arrows on the spin-edits do?

Where to find the rate?

What will happen next in the payment journey?

Does the user

Understand all the fields required to complete the form?

Know how to complete the form successfully?

Think the form is simple to complete?

How does the user feel about linking their account on a non-branded page?

How does the user feel about linking their account on an ABSA branded page?

How does the user feel about the rate ticking continuously through the journey?

Does the user have an idea of what information will appear in the dashboard?

Yes

No

Does the user

Understand all the fields required to complete the form?

Know how to complete the form successfully?

Think the form is simple to complete?

Does the user

Know where to click to upload a document?

Know where to click to find information?

Know what to expect when they select the icon to upload?

Does the user

Read the disclaimer?

Understand the disclaimer?

Able to explain what it means to them?

Able to identify any words that are unclear or ambiguous?

Is the user

Find all the information they are looking for?

Unable to locate some information they require?

Satisfied that this screen has all the information they need?

Happy to complete the transaction with this information?