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  5. Numbergroup Customer Satisfaction and Opinion Surv

Numbergroup Customer Satisfaction and Opinion Surv

Numbergroup Customer Satisfaction and Opinion Survey
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Exit Survey
 
 
Dear Numbergroup customer,

We would like to request your participation in our client satisfaction and opinion survey.

In this survey, all Numbergroup clients will be asked questions about their level of satisfaction and opinion on the services we provide.

The survey will take approximately 3-5 minutes to complete.

Your participation in this survey is completely voluntary. It is very important for us to learn your opinions in order to establish areas of improvement.

Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, please contact Adanze Smith by email at [email protected]

Numbergroup would like to thank you for your time and support as well as giving us the opportunity to serve you. We appreciate your business and want to make sure we meet your expectations at all times.

As a token of our appreciation, your account will be credited with £5. If you would like to accept our token please provide us with your contact details. However, if this is something you do not wish to disclose then all tokens will be donated to a local charity.

Please start with the survey now by clicking on the Continue button below.
 
 
 
What is your overall level of satisfaction with Numbergroup services?
 
Very Dissatisfied
 
Dissatisfied
 
Unsure
 
Satisfied
 
Very Satisfied
 
 
How would you rate the support team at Numbergroup?
Very Poor Poor Average Very Good Excellent
Politeness
Efficiency
Understanding of my needs
Reliability
Knowledge
 
 
How would you rate the telephone services provided by Numbergroup?
Very Poor Poor Average Very Good Excellent
Reliablity
Call Quality
Easy to use (Self-care)
Value for money
 
 
 
Would you recommend Numbergroup and our services to prospective clients?
 
Yes
 
No
 
 
 
How would you rate us against other companies that provide a similar service?
 
Much worse
 
Worse
 
The same
 
Better
 
Much better
 
 
 
In just a few sentences, please explain what you would like to see Numbergroup do to improve our service?
   
 
 
 
In just a few sentences, please mention any solutions or additional features you would like to see introduced to Numbergroup services
   
 
 
 
Numbergroup has experienced some difficulties using Google Checkout as a payment method for our customers. In order to avoid any future payments delays or hassles, we are considering using PayPal and Direct Debit. Would this be a method of payment that you would prefer?
 
Yes
 
No
 
N/A
 
 
 
If you have additional comments for Numbergroup about your experience with our services that have not been addressed in the survey, please enter them below.